What are the responsibilities and job description for the Network Service Technician position at Community Care Rx?
Job Summary
Level 2 Network Technician.
We are seeking a dedicated and skilled Field Service Technician. Service responsibilities for providing on-site support and maintenance on our hardware Equipements and software Systems. The Technician will troubleshoot and resolve technical and procedural issues in an efficient and timely fashion in person and through remote connectivity software.
Responsibilities
Good troubleshooting skills are required to assess, diagnose and repair the equipment.
Windows Server Activate Directory Experience (Create, Edit and Delete Users Accounts, Unlock Account, Group, Permissions)
Provide required maintenance in a safe manner and communicate with IT technicians to find solutions for service issues.
Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices
Migrate network-connected devices efficiently and accurately.
Diagnose and troubleshoot issues related to wired and wireless connectivity.
Assist with network access issues and resolve connectivity disruptions.
Printer installation, maintenance, and troubleshooting
Skills
· A , Network , Security certifications.
· CCNA certification preferred.
· CompTIA A certification or Apple ACMT and ACiT certifications,
· Microsoft Exchange Knowledge
· 3-5 years of hands-on hardware and networking support experience.
· Proven troubleshooting skills with both hardware and software.
· Experience with Windows 10, 11, and MacOS environments.
· Understanding of wireless networks and device connectivity.
· Strong customer service and interpersonal skills.
· Excellent verbal and written communication.
· Proficiency with Microsoft Office Suite (Windows and Mac).
· Must have prior hands on experience with replacing components on laptops and desktops
· Technician must be able to work independently without supervision
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Security clearance:
- Confidential (Preferred)
Ability to Commute:
- Plainview, NY 11803 (Preferred)
Ability to Relocate:
- Plainview, NY 11803: Relocate before starting work (Preferred)
Work Location: In person
Salary : $50,000 - $55,000