What are the responsibilities and job description for the Vendor Relationship Manager position at Community Choice Financial Family of Brands?
Overview
Vendor Relationship Manager
Savannah, GA
The Community Choice Financial® Family of Brands is seeking a Vendor Relationship Manager. The Vendor Relationship Manager is responsible for overseeing the onboarding process, ensuring vendors understand how to effectively partner with RepoSystems, and serving as the primary point of contact for vendor inquiries and support.
Responsibilities
- Lead the onboarding process for new vendors, providing guidance and support to ensure a smooth transition onto the RepoSystems platform.
- Launch communications to help educate vendors on platform features, company changes, best practices, and compliance requirements.
- Serve as the main point of contact for vendor inquiries, troubleshooting issues, and addressing concerns in a timely and professional manner.
- Develop and nurture relationships with vendors, acting as their advocate within RepoSystems and facilitating communication and collaboration.
- Monitor vendor performance and satisfaction, proactively identifying opportunities for improvement and implementing strategies to enhance vendor success.
- Collaborate with internal teams to address vendor needs, escalate issues as necessary, and advocate for enhancements to the vendor experience.
- Lead special projects and initiatives as delegated by management, driving cross-functional collaboration, and achieving project objectives.
Qualifications
- Bachelor’s degree in business administration, Marketing, or related field; or equivalent work experience.
- Familiarity with repo systems or repossession business is a plus, but not required.
- Minimum 3 years proven experience in customer success management, vendor management, or related field, preferably in a technology or service-oriented industry.
- Strong understanding of customer relationship management principles and best practices.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse stakeholders.
- Ability to effectively manage multiple priorities and deadlines in a fast-paced environment.
- Experience in conducting training sessions, workshops, and/or related communications with a focus on adult learning principles.
- Ability to think strategically, solve problems creatively, and drive results.
- Ability to work a full-time schedule with regular in-office attendance.
What We Offer
Our Benefits Include*
- Flexible Paid Time Off
- A comprehensive new hire training program
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Professional Development and Mentor Programs plus Ongoing Training Resources
- Multiple coverage levels for Medical, Dental, & Vision
- Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
- Traditional 401(k) and Roth 401(k) with Company match
- Options for Flexible Spending Accounts and Health Savings Accounts
- Basic and AD&D Life Insurance
- Optional pet insurance
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
- Performance-based career advancement
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
Our Commitment to Diversity, Inclusion & Belonging
Diversity at the Community Choice Financial® Family of Brands is one of the driving forces behind our Company’s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn’t just about the work we accomplish; it’s about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.
Our Workplace Awards and Recognition
We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023.
About Us
Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including TitleMax®, TitleBucks®, InstaLoan® Check Into Cash®, Cash 1®, Check Smart®, Easy Money®, Rapid Cash®, and Speedy Cash®. With more than 1,700 retail storefronts and several online products available in 20 states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.
