Mortgage Loan Officer

The primary purpose of this position is to assist Community Credit Union of Florida in living out our Mission, “Always improve the financial well-being of our members and make a positive difference in our community,” by delivering outstanding service to both internal and external members. A key element of excellent service is to identify the financial needs of each member and recommend an appropriate credit union solution. In addition, the Mortgage Origination Specialist performs a variety of duties related to the mortgage lending function including responding to loan inquiries, interviewing for and processing loan applications and pre-qualifying applicants in accordance with credit union and regulatory requirements for mortgage loans initiated via the internet, through in-bound calls, and in-person inquiries, and is responsible for processing and ensuring the proper verification of mortgage loan applications in accordance with CCU policies and procedures. In addition, this position is responsible for researching background information on mortgage loan applicants, processing all related documents for approved mortgage loans as well as denied loans, and monitoring and billing for services rendered. The incumbent interacts with members, realtors, contractors, and developers in order to establish and maintain an active lending relationship with CCU.

Community Credit Union is an Equal Opportunity Employer (EEO) and supports a drug-free workplace. 

Essential Duties

Demonstrates enthusiastic support of corporate mission, core values, and long-term objectives by performing job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures while possessing adequate product knowledge as measured by the annual product knowledge assessment.

Delivers service to both internal and external members that is in alignment with the credit union’s Service Promises and meets all established service goals.

Abides by CCU’s Service Promises when helping a member or co-worker to ensure timely responsiveness to the individual’s needs. Promotes teamwork, respects opinions, abilities, and contributions of others, and conveys a willingness to assist and cooperate with others for the benefit of the organization.

Assists in attaining established departmental goals and adheres to all credit union standard operating policies and procedures, as well as state and federal regulations and guidelines. Must meet individual monthly goals.

Responsible for interviewing prospective applicants and requesting specific information related to the mortgage application process in a thorough, accurate, and timely fashion while providing consistent quality service and projecting a positive image of the credit union. Ensures application is reviewed for all mortgage programs and a product is recommended based on the members’ needs. Advise members on lock-timing and monitor secondary market movements.

Responds to member inquiries and problems in a professional, timely manner, follows up on inquiries with informational materials and/or phone contact, investigates and corrects errors, and resolves problems or other issues.

Performs the prequalification assessment and analysis, resolves any questions regarding the mortgage application, and gathers, evaluates, and verifies the required documentation necessary for loan decisions, such as credit reports, verification of debts, and estimates of monthly payments for any outstanding debts not listed.

Engages in business development activities and solicitation of new market prospects through networking, cold calling, advertising, or other means of generating interest from potential new relationships. The incumbent solicits new mortgage business by establishing and maintaining working relationships with external and internal referral sources. Cultivate and retain referral partners through regular check-ins, joint marketing events, and performance reporting/tracking. Ongoing lead nurturing and CRM database management, including but not limited to scheduling follow-ups, updating CRM and Encompass with real-time status notes or changes.

Processes loan application packages, including pre-approval, approvals, closing, funding, as well as adverse action notices, including withdrawals and declines. Administers loan application packages, establishes relevant files, and obtains pertinent information or reports as required. Ensures loan activities are completed in a timely fashion and conform to the established policies and practices of the credit union. Understands and follows the established mortgage department configuration procedures and guidelines. Must disclose all loan terms accurately and on time, in full compliance with TRID (TILA-RESPA Integrated Disclosure) requirements.

Responds to mortgage underwriter, Mortgage Operations Manager, and/or VP of Mortgage’s inquiries and problems in a professional, timely manner. Follow up on inquiries with informational materials and/or phone contact with the realtor, title company, and members. Investigates and corrects errors and resolves problems or other issues.

Works with the Mortgage Underwriter to gain a thorough understanding of loan underwriting requirements and procedures.

Possesses a thorough knowledge of credit union policies, rates, and the documents and disclosures necessary to ensure compliance and consistency with current regulations. Understands and follows the established mortgage department configuration procedures and guidelines. Possesses a strong knowledge of Federal Regulations pertaining to loan underwriting and real estate lending.

Establishes proper identification of members to comply with the Bank Secrecy Act/USA Patriot Act Customer Identification Program. Prepares all documents and items pertaining to loan accounts and processes according to policy and procedure.

Maintains ongoing communication with supervisors, informing individuals of all pertinent problems, irregularities, new developments, changes, and other important information within the area of responsibility.

Maintain all required continuing-education credits and licensing renewals and participate in additional training as assigned.

Participate in weekly pipeline reviews and deliver current production/KPI reports to management.

Complete follow-up calls at 30 and 90 days after closing; log all interactions in the CRM to generate refinance or referral opportunities.

Promote the credit union by hosting home-buyer seminars, leading webinars, representing CCU at housing fairs, and maintaining compliant social-media outreach.

Maintain ≥ 95 % application pull-through and ≤ 1 % TRID‐tolerance-cure rate through precise disclosures and proactive issue resolution.

Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.

Performs related duties as assigned and works on special projects as assigned.

Position Requirements

Associate degree (AA) from college; or three (3) to five (5) years’ related experience and/or training, or the equivalent combination of education and experience. Work-related experience should consist of a financial institution or mortgage company background, exceptional customer service, and a sales background. Educational experience, through in-house training sessions, formal school, or financial industry-related curriculum, should be business or financial industry-related.

Intermediate experience, knowledge, and training in mortgage lending activities, terminology, and policies, and a full understanding of the related state and federal lending and compliance regulations; a Comprehensive understanding of secondary market guidelines.

Intermediate skills in personal computer operation: word processing, spreadsheet software, and typing skills to meet the production needs of the position.

Intermediate math skills: calculating interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent.

 Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to members and employees.

Excellent organizational and time management skills, with the ability to multitask, the ability to work with minimal or no supervision while performing duties, and be a strong team player.

 This position involves local travel to meet with clients, attend real estate events, and build community relationships. Reliable transportation is required.

Ability to handle somewhat complex problems requiring analysis of data, weighing outcomes of decisions.

 Must be able to successfully register and maintain registration with the National Mortgage Licensing System (NMLS).