Project Manager

The role of Project Manager to the Director of DHS is to augment the Director’s ability to focus on setting the goals and direction of the department, lead her team, make decisions, build public understanding of the direction of the department, and serve as a key leader in the County administration. The Project Manager is a trusted associate who works closely with all of the department’s office directors.

The Project Manager reports to the Senior Advisor to the Director.

Key Responsibilities

To enhance the Director’s effectiveness, the Project Manager provides executive-level support in the areas of administration, communications, external relations, and project management:

Administration

• Ensure the Director is prepared for meetings. This includes the responsibility of scanning the Director’s calendar to ensure appropriate support staff are included. It also includes researching meeting context to determine goals, purpose, and relevant background. It also includes providing direct support in developing materials, presentations and memos as requested
• Ensure the Director has the information she needs to make decisions, such as whether to delegate meetings. This includes fact-finding and research assignments.
• Assist the SeniorAdvisor with tracking assignments to staff and reporting to the Director the status of this work
• Personally manage various administrative and operational problems that are presented to the Director on a day-to-day basis, some of a sensitive and confidential nature.
• Attend meetings with Director to provide support. This includes directly managing and delegating follow-up action items.
• Support the Director’s Administrative Assistant. This includes helping to coordinate complex appointments, improving office workflow processes, and acting as their “backup” if they are out of the office
• Prioritize, organize, and condense information going into and out of the Director’s office.
• Provide direct support for important meetings to ensure the session is set up for success. This includes coordinating between external parties, internal building and scheduling staff, ensuring appropriate support such as IT and room set up, and being available to create a positive experience for attendees
  
  

Communications

• Support the Director’s executive communications plan. This includes creating and managing key communications products, such as public documents describing the department, personal messages from the Director, and the Director’s biography and resume
  
  

External relations

• Support the Director’s messaging with external stakeholders. This includes ghostwriting and editing important products for County leadership, funders, contacted agencies, and partners
  
  

Project management

• Investigate and diagnose problems and identify solutions. This includes, at the SeniorAdvisor or Director’s request, working with leadership to summarize problems and recommendations, which may include process improvements. It also includes proactively identifying and resolving issues, such as inefficiencies with workflow processes within the Director’s office or missed opportunities to support staff morale
• Manage sensitive projects as assigned by the SeniorAdvisor and/or Director, such as supporting a member of Department leadership to deliver on a requested action or product. This includes delivering recommendations and reports to the Director.
• Remain abreast of status of current County and DHS initiatives and be prepared to represent the Director through written communications and, as assigned, in meetings and presentations.
  
  

Management

• Facilitate meetings that are critical for team alignment and cohesion. Specifically, this includes planning and executing the All-Staff meetings, which are virtual monthly sessions with approximately 500 attendees
  
  

Other duties as assigned.

Required Skills And Qualities

Character & Personality

• Excellent interpersonal skills. Able to navigate complex relationships and appreciate the political dimensions of situations. Seeks to understand multiple perspectives
• Skilled at serving as a grounding member of the team, preventing problems, and then identifying solutions when problems arise.
• Demonstrated leadership skills that will encourage other team members to look to them for assistance.
• Exceptional judgement, professionalism and diplomacy, and ability to work independently
• Adaptable to changing needs
• A quick learner who is open to feedback and then implements it
• Interested in being a “behind-the-scenes” force that makes things happen
• Thrives in a support role, including discerning how to customize support for an individual leader’s style and needs, but is capable of being in the foreground, when this is needed—including making difficult decisions and speaking persuasively
• Highly organized and able to manage many tasks at one time, including competing priorities, on a deadline.
• Enjoys creating order, structure and organization. Thrives on improvement of systems and processes
  
  

Communication & Relationships

• Excellent communication skills. Able to easily learn to communicate in someone else’s “written voice.” Skilled at tailoring communication style to various audiences, including clients/community members, staff, external organizations, and elected officials
• Demonstrated success in uniting teams with verbal communicationandinterpersonal skills, acting as afacilitatorbetween teams
• Excelsat building relationships and networks and influencing others, particularly those they don’t directly manage, to achieve outcomes.
  
  

Analytical Thinking

• Able to quickly grasp information and simplify complex concepts
• Understanding of the complexities of systems and how to effectively deliver results within the constraints of a bureaucratic structure.
• A strategic thinker: data-driven and analytical in approach.
  
  

Education/Experience: Preferred

• Bachelor’s degree in a relevant field (e.g., public policy, business administration, finance, social work, and non-profit management), plus 3 years of professional level responsibility in human service programs or human development programs, along with experience with strategic planning in government or non-profit organizations
  
  

-OR-

• Any equivalent combination of education and experience that meets the required knowledge, skills and abilities
  
  

Compensation And Benefits

• Starting at $88,000. Negotiable based on experience
• Matching 401(k)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible PTO
• Tuition Reimbursement
  
  

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