What are the responsibilities and job description for the Application Support Analyst position at Community First Credit Union | Wisconsin?
At Community First Credit Union, we are more than a financial institution – we are a partner in our members’ success. Every day, we empower our members and employees to achieve their goals, and we are looking for passionate team members who share that commitment.
As an Application Support Analyst, you’ll play a key role in keeping our business-critical applications running securely, efficiently, and reliably. You'll work closely with IT teammates and business partners across the organization to support, maintain, and enhance server-based applications that enable our teams to serve members at their best.
The position will have a primary focus on our Document Management and Workflow platform (OnBase/Nautilus) - a critical platform that supports daily operations and enhances the experience for both members and employees.
As an Application Support Analyst, you will:
As an Application Support Analyst, you’ll play a key role in keeping our business-critical applications running securely, efficiently, and reliably. You'll work closely with IT teammates and business partners across the organization to support, maintain, and enhance server-based applications that enable our teams to serve members at their best.
The position will have a primary focus on our Document Management and Workflow platform (OnBase/Nautilus) - a critical platform that supports daily operations and enhances the experience for both members and employees.
As an Application Support Analyst, you will:
- Serve as the technical subject matter expert for our Document Management and Workflow system, staying current on updates and enhancements.
- Collaborate with business line leaders and staff across departments to optimize application functionality and improve user experience.
- Install, upgrade, and configure applications to meet business and IT support needs.
- Support disaster recovery planning and ensure systems are available and secure during critical operations.
- Coordinate and facilitate change management processes with IT teams and business stakeholders.
- Create and maintain technical documentation for use in support and training.
- Work with IT leadership to configure application settings and integrations.
- Ensure systems are secure, compliant, and reliable, meeting all regulatory and organizational standards.
- Assist with general IT support, including helping employees and members with online banking and other system-related inquiries.
- Live out Community First’s mission, core values, and purpose through every interaction.
- Associate’s degree in Information Systems or related field required; Bachelor’s degree in IT or related field preferred.
- 3 years of experience in an IT environment, collaborating with others to support applications and resolve system issues.
- Experience implementing, integrating, and supporting secure, high-availability applications.
- Experience working with business users, vendors, and IT teams to deliver technology solutions.
- Working knowledge of applications and systems used in financial services; OnBase/Nautilus experience strongly preferred.
- Knowledge of Microsoft systems (Active Directory, Exchange, SQL, Windows Server) and general business software.
- Familiarity with networking concepts, virtualization, web services, and automation tools.
- Strong analytical, organizational, and communication skills, with the ability to build collaborative relationships across departments.
- Ability to travel locally and work irregular hours (nights, weekends, holidays) as needed.