Consumer Loan Servicer

The Consumer Loan Servicer handles home equity disbursements, prepares lien releases on secured consumer loans and demonstrates a high level of detail-orientation, organizational skills, and time-sensitivity. They will know all of the key functions in consumer loan servicing, and provide exceptional service to members and employees. They share a variety of responsibilities on a rotating basis within the department. 

As our Consumer Loan Servicer, you will:

• Provide outstanding, quality service to external and internal members
• Disburse home equity loans from our loan origination system to the core system
• Perform quality control on home equity closing documentation
• Prepare lien releases and satisfactions for paid loans and send payoff confirmation letters
• Complete loan maintenance requests and related transactions on our core system
• Complete internal and external loan payoff quote requests
• Electronically record mortgages and satisfactions to the County Register of Deeds
• Process payment protection claims and apply approved funds to loans
• Submit Guaranteed Asset Protection (GAP) claims
• Process GAP and Mechanical Repair Coverage cancellations
• Work with 3^rd parties to process total loss claims
• Generate adverse action forms for all denied and withdrawn applications
• Sort and process incoming department mail
• Handle member and lender calls in the phone queue
• Monitor and process emails received in the department shared inbox

We are looking for a combination of: 

• A high school diploma or equivalent degree (GED, HSED)
• A minimum of one year of lending or financial services experience is preferred
• Exceptional attention to detail and accuracy
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Familiarity with Microsoft Office suite and web-based software packages
• Passion for providing outstanding service to our members – internal and external
• The ability to work hard, find solutions and have fun!

We also offer:

• A comprehensive benefits package
• An amazing pension program
• Competitive compensation
• Generous paid time off
• Day time hours
• A commitment to work/life balance and community service