What are the responsibilities and job description for the Medical Office Assistant position at Community Health Net?
REPORTS TO: Front Office Supervisor
POSITION LOCATION: 1202 State Street
STATUS OF POSITION: Full-time
Summary
Under the direction of the Front Office Supervisor, the Office Assistant is responsible for all billing records, patient registration/discharge, medical records, referrals, and clerical activities that support the functions of the medical practice. Other related duties as assigned.
Essential Duties and Responsibilities
- Greets patients in a customer friendly manner and maintains positive, friendly, interpersonal relationships throughout entire visit.
- Assists patients in a professional and compassionate manner, to, quickly resolve patient concerns. Directs appropriate concerns to Supervisor.
- Accurately and efficiently performs registration/discharge process by confirming spelling, accurate demographic information, and insurance information.
- Maintains and updates patient information on the computer system.
- Works to ensure smooth office flow by supporting entire medical practice to include but not be limited to, cross training in medical records, referrals and any other office function needed to assist office/patient flow.
- Prepares encounter forms for pick up, ensures information on encounter forms are accurate, completed and resolved.
- Prepares cash deposit and maintains log, as per policy and procedure.
- Adheres to Finance Department Policies and Procedures, including but not limited to, accurate compilation of data into computer system, collection of payment for services rendered, and insurance validation.
- Ensures that messages taken are accurate and complete in accordance with message taking procedure.
- Assists Medical Records Clerk in ensuring that patient charts are prepared for office staff and providers prior to the patient appointment.
- Assist Medical Records Clerk in obtaining chart numbers and information to make charts/patient information available for provider review.
Requirements/Qualifications
Certified Medical Secretary Certification preferred, or equivalent medical office experience/training required. Proven exceptional interpersonal and communication skills are necessary. Proven organizational and time management skills required. Confidentiality in handling patient and organizational information mandatory. PC knowledge, keyboarding skills required. Some understanding of medical terminology preferred. Bi-lingual skills preferred.
Community Health Net provides medical, dental, and vision services to the public including the underserved. We believe in providing extraordinary care to our patients. Those interested in being considered for this need can contact humanr@community-healthnet.com or mail cover letter/resume/cv to Community Health Net, P.O. Box 369, Erie, PA 16512. Community Health Net is Equal Opportunity Employer, M/F/Disability/Veteran.