Volunteer Specialist

Voted one of the Best Places to Work in the Central Valley for the fourth consecutive year, Community Hospice is seeking a dynamic Volunteer Specialist to join our Community Hospice family. As the largest and oldest nonprofit hospice and community-based palliative care provider in the Central Valley, Community Hospice has been supporting and providing services to our community since 1979. Our mission is to embrace individuals and families facing life-changing journeys, enhancing quality of life for all. Accredited by CHAP (Community Health Accredited Program), our services extend to over 2,000 patients each year wherever they call home.

SUMMARY: Under the direction of the Volunteer Coordinator, the Volunteer Specialist is responsible for carrying out mandated volunteer program activities within Community Hospice.

RESPONSIBILITIES:

• Prepares for and attends, when needed, weekly Interdisciplinary Team Meetings; participates in creating the Plan of Care for each patient as required by Medicare Conditions of Participation.
• Assists the Volunteer Coordinator in the ongoing recruitment, selection, education, supervision, evaluation and retention of volunteers to serve as support for hospice families, patients, staff, and ongoing hospice projects
• Assists the Volunteer Coordinator in conducting volunteer orientation and training both at Community Hospice and within the community, on an as needed basis.
• Responsible for maintaining mandated documentation regarding all volunteers and volunteer activity within the hospice organization and for patient medical records.
• Provides information to individuals and community groups about hospice volunteer services and opportunities.
• Assists the Volunteer Coordinator in evaluating existing volunteers as to their appropriateness in performing their responsibilities.
• Collects volunteer data sufficient to meet both internal and external organizational needs and prepares monthly statistics reports for internal and external stakeholders.
• Continually assesses volunteer program to determine effectiveness and improve volunteer retention.
• Actively participates in the hospice's annual agency audit and the quality management program.
• Follows all Community Hospice policies and procedures including, but not limited to, safety, infection control, privacy and confidentiality, and HIPAA
• Performs other duties as assigned, including work in other areas to cover absences or relief to equalize peak work periods or otherwise meet the needs of the organization.

QUALIFICATIONS:

• Education (currently possessing, or able to obtain, certified volunteer training by a recognized state or national organization) or extensive knowledge of volunteers and volunteerism processes. Program coordination experience desirable.
• Minimum one year experience in a hospice or social services setting preferred.
• Minimum one year experience in a position that requires integration of volunteer services.
• Excellent computer, data entry, and database maintenance skills required.
• Ability to organize and develop volunteer hospice personnel for both patient and organizational needs.
• Professional attitude, sensitivity to volunteers and to hospice work.
• Valid California Driver’s License, reliable transportation, and current auto insurance.
• Bilingual Spanish preferred.

WORK ENVIRONMENT: This position works in an office environment using a computer and general office equipment.

WORK SCHEDULE: Position is regular full-time required to work a regularly scheduled 40-hour workweek, with overtime as needed to meet the needs of the organization.

BENEFITS: We offer our employees the following competitive benefits package:

• Medical Insurance
• Dental Insurance
• Vision insurance
• Short-Term and Long-Term Disability/Life Insurance
• Flexible Spending Account (FSA)
• Paid Time Off
• 403(b) Retirement plan with employer contributions
• Fitness Center Membership discounts
• Employee Assistance program
• Other retail discount (rental cars, cell phones, etc.)

Our supportive, caring environment extends not only to our patients and families, but to our valued staff as well. Employees from a number of disciplines work together in a collaborative, stimulating environment that is considered by many to be a model for quality healthcare. Community Hospice is a rapidly growing company and is always looking for qualified employees. We seek highly motivated, talented candidates to join our staff and offer a competitive benefits package to our employees.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Education:

• Associate (Preferred)

Experience:

• Hospice or Social Services: 1 year (Preferred)
• Integration of Volunteer Services: 1 year (Preferred)
• Program Coordination: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• State or National Volunteer Training Certificate (Preferred)
• CDL (Preferred)

Work Location: One location