What are the responsibilities and job description for the CALL CENTER REPRESENTATIVE position at Community Housing Opportunities Corporation?
- Managing large amounts of inbound and outbound calls in a timely manner
- Identifying income-eligible PG& E customers from a proprietary database.
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
- Schedule appointments for Energy Specialists based on availability.
- Using appointments plus software to schedule appointments.
- Understanding and communicating program offerings and requirements.
- Obtaining owner permission for work to be completed.
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices a plus
- Ability to multi-task, set priorities and manage time effectively
- Data Entry Skills
- Bilingual a plus
- Previous experience in a customer support role a plus
- High school degree