What are the responsibilities and job description for the TECHNICAL PRODUCT ANALYST position at Community Loan Servicing, LLC?
Overview
Lakeview Loan Servicing, LLC. is a leading national mortgage lender dedicated to innovation, efficiency, and delivering best-in-class lending solutions. Our team is shaping the future of mortgage technology, and we’re looking for a results-driven product to help us optimize systems, streamline processes, and enhance the lending experience.
Our team is seeking a proactive problem solver with a demonstrated history of delivering impactful solutions in mortgage lending and financial services. The ideal candidate would excel at breaking down complex business challenges, identifying opportunities to enhance operational efficiency, and driving meaningful, transformative changes. More than an analyst, they are a hands-on executor—capable of turning insights into action. With strong critical thinking skills and a deep understanding of both business operations and technology landscapes, they thrive in fast-paced, collaborative environments where strategic execution is key.
Responsibilities
N/A
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
EEOC
Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
Lakeview Loan Servicing, LLC. is a leading national mortgage lender dedicated to innovation, efficiency, and delivering best-in-class lending solutions. Our team is shaping the future of mortgage technology, and we’re looking for a results-driven product to help us optimize systems, streamline processes, and enhance the lending experience.
Our team is seeking a proactive problem solver with a demonstrated history of delivering impactful solutions in mortgage lending and financial services. The ideal candidate would excel at breaking down complex business challenges, identifying opportunities to enhance operational efficiency, and driving meaningful, transformative changes. More than an analyst, they are a hands-on executor—capable of turning insights into action. With strong critical thinking skills and a deep understanding of both business operations and technology landscapes, they thrive in fast-paced, collaborative environments where strategic execution is key.
Responsibilities
- Identify & Solve Problems: Analyze business needs, pinpoint inefficiencies, and propose actionable solutions to enhance mortgage lending systems.
- Gather & Refine Requirements: Collaborate with stakeholders to define business and technical requirements that drive system enhancements and process improvements.
- Optimize Processes: Improve workflows in loan origination, underwriting, servicing, and other key areas by leveraging technology and automation.
- Support System Enhancements: Work with IT and product teams to ensure smooth implementation, integration, and adoption of technology solutions.
- Drive Data-Backed Decisions: Leverage reporting and analytics to provide insights that improve operational performance and decision-making.
- Facilitate UAT & Testing: Develop test cases, coordinate user acceptance testing (UAT), and validate system changes to ensure quality and functionality.
- Bridge Business & Technology: Act as the liaison between business units and technical teams, ensuring solutions align with business goals.
- Document & Communicate Clearly: Create business requirements, user stories, process flows, and system documentation to support initiatives and drive alignment.
- Education: Bachelor’s degree in Finance, Technology, or Hard Sciences preferred.
- Proven Success: 3 years of experience as a Product Analyst, Business Systems Analyst, or similar role within mortgage lending or financial services.
- Critical Thinking & Execution: A strong ability to assess business challenges, propose solutions, and take action to implement improvements.
- Technical & Mortgage Industry Knowledge: Deep understanding of mortgage platforms such as Encompass or Empower, and the business processes that drive mortgage operations.
- Analytical Mindset: Experience with data analysis, reporting, and using insights to drive business improvements.
- Strong Communication Skills: Ability to translate complex concepts for both technical and non-technical stakeholders.
- Agility & Collaboration: Experience in an Agile environment, working cross-functionally with product, operations, and tech teams.
N/A
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
EEOC
Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
