What are the responsibilities and job description for the Financial Counselor - Onsite position at Community Memorial Hospital, Hamilton?
Responsibilities And Duties
Client Assessment and Consultation: Financial Planning and Advice: Insurance and Benefits Guidance: Document and Record Management: Education and Outreach:
- Conduct comprehensive assessments of clients' financial situations, including income, expenses, debts, and insurance coverage.
- Provide personalized financial counseling to clients based on their specific needs and goals.
- Develop and implement financial plans to help clients manage their medical expenses and other financial responsibilities.
- Advise clients on budgeting, debt management, and financial strategies to improve their financial stability.
- Assist clients in understanding their health insurance benefits, including coverage limits, exclusions, and claims processes.
- Help clients explore options for additional financial assistance, including government programs and charitable resources.
- Maintain accurate and confidential records of client interactions, financial assessments, and plans.
- Prepare and review financial documents, including promissory notes, payment agreements, and insurance claims.
- Educate clients on financial literacy topics, including managing medical bills, understanding insurance policies, and building a budget.
- Conduct workshops or seminars on financial counseling topics as needed.
- Collaboration and Communication:
- Work collaboratively with healthcare providers, insurance companies, and other stakeholders to address clients' financial needs.
- Communicate effectively with clients, providing clear explanations and empathetic support.
- Compliance and Quality Assurance:
- Ensure compliance with relevant regulations, policies, and procedures related to financial counseling and client data management.
- Continuously seek to improve the quality of financial counseling services and client satisfaction.
- Financial Acumen:
- In-depth knowledge of financial principles, budgeting, and debt management.
- Understanding of insurance policies, benefits, and claims processes.
- Client Focus:
- Ability to assess clients' needs and provide tailored financial advice.
- Empathetic approach and strong interpersonal skills to build trust with clients.
- Analytical Skills:
- Ability to analyze financial data and develop actionable financial plans.
- Attention to detail in reviewing and managing financial documents.
- Communication:
- Strong verbal and written communication skills for explaining complex financial concepts clearly.
- Effective listening skills to understand clients' concerns and needs.
- Problem-Solving:
- Proactive approach to identifying financial challenges and developing solutions.
- Ability to handle difficult conversations and resolve conflicts diplomatically.
- Organization:
- Excellent organizational skills for managing multiple clients and maintaining accurate records.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Ethics and Compliance:
- Commitment to ethical standards and confidentiality in handling client information.
- Knowledge of relevant regulations and adherence to organizational policies.
- Associates degree in finance, Accounting, Business Administration, or a related field; relevant certifications (e.g., Certified Financial Planner) preferred.
- Previous experience in financial counseling, financial planning, or a related role.
- Strong understanding of financial principles, insurance policies, and debt management.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to handle sensitive information with discretion and maintain confidentiality.