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TBI/NHTD Service Coordinator

Community Options, Inc.
Syracuse, NY Full Time
POSTED ON 1/28/2026 CLOSED ON 2/26/2026

What are the responsibilities and job description for the TBI/NHTD Service Coordinator position at Community Options, Inc.?

Description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.

We are actively seeking a Service Coordinatorin Syracuse, NY. The Service Coordinator uses best practices and technology within a community-based setting toassist, train and supervise individuals in activities of daily living and socialization skills. Using discretion and independent judgement, the Service Coordinator coordinates and monitors the assessment and treatment planning process; the delivery and follow-up of patient care; and assures that the appropriate service plans are followed. This individual also serves as an advocate and liaison for and on their behalf.

Starting pay is $23.00/ per hour

Responsibilities

  • Develop service plans and ensures individual assessments are completed to determine if goals and objectives are being met
  • Gather the necessary information for the applicant to be approved as a waiver participant
  • Secure a residence in the community that meets the individual’s welfare and safety needs
  • Create and implement the service plan, making revisions every six months
  • Identify, develop, and coordinate community resources and support
  • Maintain all documentation of service delivery and billing
  • Assure that the assessment of need for a nursing facility level of care will be initiated on the anniversary of the initial determination (PRI/Screen)
  • Initiate a re-evaluation of the level of care when the waiver participant has experienced a significant improvement in his/her ability to function independently in the community
  • Communicate and document employee’s progress to the employer and support people, including family, residential staff and other professionals
  • Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation

Minimum Requirements

  • Master’s degree and one year of practical experience as a case manager working with people with disabilities; OR
  • Bachelor’s degree and two years of practical experience as a case manager working with people with disabilities; OR
  • Associate’s degree and 3 years of practical experience as a case manager working with people with disabilities
  • Valid driver’s license with a satisfactory driving record
  • Complete all state and agency required training per state guidelines
  • Ability to present facts and recommendations effectively in oral and written form
  • Experience with problem solving against multiple priorities
  • Ability to establish a comfortable and supportive relationship with individuals receiving supports
  • Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing

Working Conditions

  • May be required to travel
  • May be exposed to various medical conditions and communicable disease

Why Community Options?

  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays—Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities

Please Visit Our Website to Complete an Online Application!Careers.comop.org

Community Options is an Equal Opportunity Employer M/F/D/V

#IND-SR

Salary : $23

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