Program Assistant

GENERAL DESCRIPTION OF DUTIES

Performs a variety of project-related responsibilities including, but not limited to community outreach, database management, insurance compliance and client intake.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Coordinates referral process such as inquiries (phone & walk-ins), initial intake screenings, and insurance verifications.
• Collects co-payments and office charges as needed and explains payment billing policies to clients.
• Maintains and performs initial insurance authorizations and re-authorizations.
• Performs client referral intakes and initial client intakes.
• Greets clientele and maintains waiting area.
• Manages all schedules, including Clinicians, and medication management appointments.
• Responsible for appointment reminder calls and scheduling new clients.
• Acts as a liaison between the CRT Agency, the Department of Mental Health and Addiction Services (DMHAS) and the Department of Social Services (DSS) which includes; reporting, training, conference calls and meetings.
• Maintains client records in accordance with documentation requirements and standards.
• Maintains records on outreach activities and schedules new appointments.
• Database management.
• Provides outreach and works in collaboration with the community and others to develop relationships with supportive agencies.

ADDITIONAL JOB FUNCTIONS

• Perform other duties as assigned.

MINIMUM TRAINING AND EXPERIENCE

Education:  Associate degree in Administrative, Business or related field preferred. Education may be substituted with experience on a year-by-year basis.

Minimum Years of Experience: Two (2) years of experience in a Medical office environment required

Demonstrate skills:  Experience billing Medicare, Medicaid and private insurance preferred. Computer proficiency (MS Word, MS Excel and MS Access) required. Excellent oral and written and customer service skills. Experience in behavioral health, domestic violence, or immigration services preferred.

Knowledge:  Must have knowledge of managing schedules, community outreach, and working with a diverse population.

Physical and TB Required:  Yes, required prior to appointment

Bilingual: Preferred– Language Spanish speaking

                                                                                                                                       ADA COMPLIANCE

Physical Ability: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).

Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.