Program Specialist - Front Desk Receptionist

The purpose of this position is to ensure CSET is represented in a highly professional manner, always with courtesy, and

respectful of individuals seeking information or community assistance. The incumbent of this position will operate the

telephone communication system, perform clerical work and assist with the coordination and implementation of CSET

programs by handling routine office duties.ACCOUNTABILITIES:

• Provides customers with an overview of services available.
• Operates telephone communication system. Answers incoming calls, greet callers, provides information, transfers calls and/or take messages as necessary.
• Provides exceptional customer service for individuals from various backgrounds that includes efficient, precise, and courteous communication in a dignified environment.
• Greets persons entering establishment, determines nature and purpose of visit and directs or escorts them to specific destinations.
• Inputs participant data into computer system, tracking logs, and schedule appointments as needed.
• Relays and routes verbal and written messages.
• Performs clerical duties, such as typing, scheduling appointments, and sorting mail.
• Prepares and modifies documents including correspondence, flyers, memos and emails.
• Trains participants in front office procedures including customer service, office phones and services provided.
• Provides information about the agency such as location of departments or offices, employees within the organization, and services provided.
• Performs other duties including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies and procedures.
• Participates in training and professional development to build required knowledge for the position.
  
  

SKILLS & ABILITIES:

• Ability to uphold company principles and practices to the highest degree and represent the agency in a professional manner.
• Ability to accurately record and deliver information and maintain confidentiality of restricted information.
• Ability to multitask and provide excellent customer service simultaneously.
• Ability to work in a fast pace environment.
• Ability to develop and maintain effective working relationships with co-workers, members of other agencies and the general public.
• Ability to deal with individuals in a calm, professional, friendly and patient manner.
• Knowledgeable of modern office procedures and methods, is proficient in use of computer, Windows operating system including Microsoft Office applications (Word, Excel, and Access) and program data base and type 40 wdm.
• Possess communication skills, research abilities, flexibility and an ability to work well with others.
• Ability to read and interpret documents.
• Ability to write routine correspondence.
• Possess excellent organizational skills and attention to details.
• Possess in-depth knowledge of all aspects of the various company programs and the ability to communicate policy information in a clear and detailed manner.
• Ability to work effectively with minimal supervision.
• Ability to communicate effectively both verbally and in written form.
  
  

Work Conditions & Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the

essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions. This position is typically situated in a standard office environment resulting in little exposure to the

weather and requiring no unusual physical abilities.

• Must have the visual ability to perform detailed work at close distances (computer screens).
• Must be able to sit for long periods.
• Must be able to bend, stoop and reach.
• Must be able to perform substantial movements (motions) of the wrists, hands, and/or fingers.
• Must be able to exert physical effort in light work involving lifting, carrying, pushing, and pulling.
• Must be able to read, understand, and explain various forms and written material.