Personal Banker

Description

Job Description

Job Title          Personal Banker I

General Responsibilities

Community State Bank Personal Bankers are the first point of contact for most of our customers and must live out our Bank’s values and culture in every interaction. Personal Bankers execute a variety of bank-related service functions in a respectable and friendly manner. Personal Bankers are expected to serve the customer’s needs with accountability and innovation prioritizing knowledge of bank products, bank policy, and bank procedure. They recognize the non-negotiable duty to serve the customers and communities in which we work with excitement and a smile. Personal Bankers help maintain the safety and security of the bank and the customer through constant communication with co-workers and direct supervisors.

Essential Duties

1. Performs a variety of bank-related service functions in a respectable and friendly manner, serving the customer’s needs with accountability and innovation, prioritizing knowledge of bank products, bank policy, and bank procedure of which the following are illustrative:

1. Greets and serves the customer by standing up, smiling, looking the customer in the eye, and using the customer’s name
2. Listens and hears the customer
3. Is empathetic towards all customers
4. Takes ownership of every interaction and transaction
5. Provides assurance to every customer
6. Engages in FAIR treatment of coworkers and customers (Friendly, Accountable, Innovative, and Respectful)
7. Sells Cashier’s Checks and Money Orders
8. Accepts deposits of various account types
9. Identifies need for CTRs, SAR Referrals, BSA Reports, etc.
10. Cashes checks within approved authority and operating policy
11. Processes night deposits and mail deposits
12. Processes Holds on customers checks
13. Accepts loan payments.
14. Processes safe deposit box rent, utility payments and other related payments
15. Maintains an approved level of cash; turns in excess and mutilated cash
16. Prepares daily settlement and proof of cash transactions; balances cash drawer accurately and efficiently on a daily basis
17. Verifies and scans all documentation and submission of batches efficiently and in a timely manner
18. Maintains supplies and an awareness of Teller supply inventory control
19. Provides safe deposit box services to customers
20. Verifies and wraps coin for vault cash control purposes
21. Initiates Stop Payments
22. Processes Cash Advances
23. Processes Burial Account Payouts
24. Closes Accounts
25. Sets up Direct Deposit for Customer
26. Processes Defer a payment
27. Serves customers with Maintenance on Online Banking (passwords)
28. Provides debit card maintenances
29. Orders checks
30. Takes advantage of every opportunity to offer the Bank's products and services; actively refers customers to appropriate customer service personnel
31. Participates in assigned community activities as scheduled.

1. Coordinates specific work tasks with other personnel within the branch as well as with other departments in order to ensure the smooth and efficient flow of information.

1. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.

1. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, Fair and Accurate Transaction Act (FACT), Customer Identification Policy (CIP), etc.

1. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.

1. Responds to inquiries relating to his/her particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.

Ancillary Duties

1. May be required to balance and/or service ATM machines.

1. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Basic Qualifications

Education/Training:  A high school diploma or equivalent.

Skill(s):  Strong reading, writing, and grammatical skills; proficient analytical and mathematics skills; excellent communicative and interpersonal relations skills; proficient eye-hand coordination; proficient technology skills; ability to lift up to approximately fifty (50) lbs.; strong visual and auditory skills.

     Experience:  A minimum of one (1) year of experience in banking, or related positions preferred.
 

Job Location

                Assigned Branch Locations

            All Levels

1. Orbisonia, St. Thomas, Mercersburg, McConnellsburg, Waterfall, Three Springs, Mt. Union, Smithfield, Saxton

Equipment/Machines

1. Telephone
2. PC with software/hardware for Teller solutions
3. Calculator
4. Copy machine
5. Coin machine(s)
6. Sorter
7. Currency verifier
8. Combination lock
9. Check cutter
10. Fax machine

Additional Information

Department           Branch Administration

Job No.                  N-01

Effective Date        11.2023

Current Revision

Approvals              JED 

Qualifications