Assistant Guest Services Manager

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

Assistant Guest Services Manager responsibilities include, but are not limited to:

• Serves as direct support for the Guest Services Manager.

• Planning, organizing, and developing the overall operations of the front desk, loss prevention, bell services, and PBX.

• Promptly resolves any guest complaints or issues

• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction

• Anticipate the guests needs, change direction quickly and multi-task

• Ensures proper communication within the department

• Other job duties as required by Guest Services Manager, Resort Manager & General Manager

What are we looking for?

• High school diploma or equivalent required

• College degree preferred or 5 years in a supervisory or management position.

• Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases).

• Possesses strong communication skills, both written and verbal

• Must possess solid decision making skills

• Proven job reliability, diligence, dedication, and attention to detail.

• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

• Must have reliable transportation

• Must have a positive attitude while performing tasks

• Performs all duties and responsibilities in a timely and efficient manner in accordance with company policies and procedures

• Strong attention and care to details

• Responsibility, reliability and honesty

• Teamwork and collaboration

What can you look forward to?

Qualifying team members may enjoy the following benefits:

• Health Plan, Health Savings Account, and Life Insurance benefit

• Dental Plan

• Paid Time Off and Bereavement Leave

• 401(k) retirement plan with company match

• Vision

• Long Term Care, Critical Illness, and Accident

• Short-Term Disability

• Personal Cancer Protection

• Jury Duty Pay

• Tuition Reimbursement

• Resort Accommodation Discounts

Job Type: Full-time

Pay: $42,000.00 - $46,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Myrtle Beach, SC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 3 years (Preferred)

Work Location: One location