Patient Care Representative

Description

JOB SUMMARY:

Oversee and manage all aspects of front desk operations to include appointment bookings, timely coding and posting of claims, updated demographic information for medical records, verification of insurance status, patient flow, and insuring desk staff accountability to assigned duties. Customer relations and insuring accurate treatment plans.  

WORK SCHEDULE DEMANDS

Four days a week. Full-time, 35-38 hours per week. Mandatory evenings. May be required to work in any Family Health Services’ Dental locations.

REQUIRED QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• Bi-lingual in Spanish
• 1 - 3 Years desk experience in a health setting.  
• Knowledge of computer systems and programs.  
• Good communication and management skills needed.  
• Must be organized and must have the ability to manage multiple tasks.  
• Must have excellent communication skills for all levels of client, provider colleague and outside contact interactions.  
• Must possess professional telephone manners.

Requirements

KEY RESPONSIBILITIES

· Ensure the flow of front desk and patient flow

· Answer multi phone lines

· Insure appropriate booking of Dental Appointments

· Be capable of working all stations of front desk, medical record

· Keep inventory of supplies for front desk

· Assure accurate recording of patient fees, collection of fees, coding and posting to the billing system

· Other duties as needed.

PHYSICAL DEMANDS/ ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General office environment. Manual dexterity: operate computer, answer multiple phone lines. Light physical activity: walking, standing, sitting, bending and stretching. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Significant exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazards material requiring universal standard precautions.  

CONFIDENTIALITY OF INFORMATION

Full access to client's medical and or computer data including financial / statistical material.

Maintains client confidentiality at all levels of interaction in accordance with State and Federal

Laws and CCAP policies and procedures.

CCAP is an Equal Employment Opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, status as a protected veteran or any other protected characteristics as established by applicable federal, state, or local laws. This applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotions, terminations, layoff, recall, transfer, leaves of absence, compensation, and training.  

OUR BENEFITS

Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, Employee Assistance Program, generous vacation, sick and personal days, and 12 paid holidays for all full-time and some benefits are included for part-time employees.

Salary : $18 - $21