WIC Support Staff

Description

CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.

Job Summary:

To provide general information about the WIC Program to prospective participants. To perform clerical duties necessary for certification and re-certification of participants onto the WIC Program. Process patients in a timely manner, assist providers and patients, respect the confidentiality of agency and clients. Organizes work for the day.

Work Schedule Demands:

• This is a full-time position 35 hours/week.
• Some evenings may be required. Part time when specified by the Health Center Director. 
• Must be able to work evenings as scheduled.  
• Occasional unscheduled overtime may be required in the event of vacation time or short staffing.  
• May be required at either or both WIC sites; Cranston and/or Coventry or any CCAP location.

Requirements

Required Qualifications:

• High School Diploma
• Basic computer knowledge
• Ability to work as a member of a team
• Must be bilingual in Spanish

Key Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Explanation of WIC benefits and expectations
• Overall clerical responsibilities, filing, telephone, chart preparation, inputting data in computer
• Printing checks for food
• Witnessing and documenting income eligibility for program
• Receive and process patients, records intake data and labs
• Obtain and record patient data in charts
• Operate and maintain clinical equipment
• Properly dispose of medical waste and sharps
• Organizes work for the day
• Organizes and distributes internal and external mail
• Distribute WIC checks and maintain E-pad signatures. 
• Document in client's individual chart when appointments are not kept. 
• Maintain appointment booking system and smooth patient flow. 
• Participate in strategies to reduce no-show rates.
• Maintain filing. 
• Participate in agency outreach efforts. 
• Prepare individual client file for use by competent professional authority during appointment. 
• Prepare, distribute, and file recertification and termination notices. 
• Maintain clinic supplies. Reorder when necessary
• Verify applicants' proof of residency, income, and identification. Complete Applicant Agreement Form. 
• Weigh and measure using standardized measuring techniques. Enter information into RI WEBS database. 
• Perform finger stick to obtain blood sample and determine hemoglobin from sample. 
• Complete confidentiality forms. 
• Explain use of alternate shoppers & maintain completed alternate shopper forms in client’s chart. 
• Issue WIC I.D. card and V.O.C. documents to WIC participants. 
• Describe the application process and benefits of the WIC Program. 
• Acquaint participants with WIC Allowed Foods. 
• Inform participants of their rights and responsibilities. 
• Inform participants of how to use WIC checks. 
• Provide translation of nutrition counseling for nutritionist when needed (if bilingual).
• Other duties assigned as required

Communcation Skills:

• Excellent verbal communication skills necessary to work with WIC participants, explaining WIC benefits, rights, and obligations of patients, and explanation of checks.  Must have excellent communication skills for all levels of client, provider and colleague interaction.  
• Professional telephone manner.  
• Bilingual / Bicultural Spanish a plus 

Physical Demands:

General sedentary office work, need use of hands for keyboard work and lifting and loading boxes of checks in printer. Moderate physical activity: walking, standing, stooping, occasional lifting. Organizational skills. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent use of phone, writing, typing and performing some labs and verbal communication. Need to be able to clean instruments and appropriately clean waiting room and Lab rooms as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Significant exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requiring universal standard precautions for medical practitioners. Moderate physical activity: walking, standing, sitting, bending, stooping and occasional lifting. 

CCAP is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our Benefits

Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, life insurance, long term disability, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, Employee Assistance Program, generous vacation, sick and personal days, and up to 12 available paid holidays for full-time employees and some benefits are included for part-time employees. 

Salary : $18 - $19