What are the responsibilities and job description for the DESKTOP SUPPORT TECHNICIAN position at Compucom?
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the Compucom Systems, Inc. team. Our client has a brand-new opportunity for a qualified Level 2 Desktop Support Technician to join their team onsite in Commerce, GA . This role will also occasionally work in the Norcross GA location . Must be willing to work in Commerce, GA and Norcross GA with Commerce, GA being the home-based office. This role requires a lot of flexibility and includes on call responsibilities, after hours, occasional overtime and some Saturdays. This technician will be on call two weeks on and two weeks off. Hours will vary on the weeks this technician is on call, and the working hours will be 6AM to 2 : 30PM on weeks not on call. Duties and Responsibilities : Provide desktop support for onsite users to include executive level support Resolve hardware, software, network, and peripheral issues Active Directory experience, managing users and computers Troubleshooting Windows 10 OS, Office 365, MS Authentication, MS Intune, and mobile issues Skills and Qualifications : Minimum 2 to 5 years of related desktop experience, both deskside and remote Windows 10 OS experience required Excellent customer service and interpersonal skills Experience working with a ticketing system (ServiceNow / Remedy / ConnectWise) Microsoft Intune experience desired Proficiency in GPO - Group Policy Objects We offer a comprehensive benefit package that you can elect into including but not limited to : Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
