IT Coordinator

Position Description

The IT Coordinator supports Comstock’s growing technology team by delivering responsive, high-quality technical support to internal team members. This role assists with troubleshooting hardware, software, and network issues; coordinating the setup and configuration of end-user equipment; and managing support tickets to ensure timely resolution and user satisfaction. The IT Coordinator also helps administer business applications, supports technology-enabled processes, and serves as a liaison between end users and vendors as needed. This position is ideal for a customer-focused, detail-oriented professional looking to build a strong foundation in IT within a fast-paced, collaborative environment.

Key Responsibilities

• Provide excellent customer service to Comstock’s team members
• Able to troubleshoot hardware, software, and network problems
• Open, track, and close trouble tickets; ensure problem ownership and promote end-user satisfaction
• Set up and configure end user systems including PC’s, phones, printers, monitors, etc.
• Support and assist with online meetings/conference calls utilizing MS Teams, Zoom, GoToMeeting, etc.
• Administer online applications, such as Yardi, and act as the liaison between the end-user and the vendor
• Support the business to optimize processes and systems
• Assist the information technology and computer systems
• Ensure security of data, network access and backup systems
• Assist with identifying problematic areas and implementing strategic solutions in time
• Assist in documenting new and existing IT processes and procedures
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Preserve assets, information security, and control structures
• Perform other duties as assigned
  
  
  
  

Qualifications:

• BA in Computer Science, MIS, or similar field preferred
• A or Microsoft Certification preferred
• Minimum of 1 year of experience in IT
• Experience in the property management industry preferred
• Hands-on experience with computer networks, network administration and network device installation
• Experience with Microsoft Office 365 applications and the ability to learn new software programs quickly
• Working knowledge of Yardi software preferred
• Excellent knowledge of technical management, information analysis, and computer hardware/software systems
• Demonstrated knowledge of Windows/Mac environments, installations, and configuration
• iOS/Android support and configuration experience
• MS Azure experience preferred
• Crestron experience a plus
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and develop
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to establish strong working relationships with others in team setting
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
• Self-directed and able to work independently, with minimal supervision
  
  

Key Competencies:

• Time Management and Organizational Skills.
• Teamwork and Interpersonal Skills.
• Critical Thinking and Problem-Solving.
• Resourcefulness and Proactive Approach.
• Ability to work with ambiguity.
• Excellent Judgment and Decision-Making Skills.
• Customer Service Oriented.
  
  

Benefits

Compensation:

• Competitive Salary with Bonus Potential
• Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance
  
  

Career Development

• Opportunities for Advancement within our expanding portfolio
• Annual Professional Development Funds to fuel your growth
  
  

Employee Perks (to name a few):

• Housing Discount
• Commuter Benefits
• Free Parking and EV charging
• Parental Leave Program
• Enjoy a Friendly Work Environment that values collaboration
  
  

Explore more perks and possibilities here for growing your career with Comstock Companies! Discover what sets us apart!