What are the responsibilities and job description for the Regional Maintenance Manager position at Comstock Companies?
Comstock Holding Companies, Inc. (Nasdaq: CHCI) is a leading real estate development, asset management and real estate services company that has designed, developed, constructed and managed several thousand residential units and millions of square feet of residential and mixed-use projects throughout the Washington, D.C. metropolitan market since 1985. In 2019, Comstock completed the disposition of its for-sale homebuilding operation to focus exclusively on commercial real estate investment, development, asset management and real estate related services. Anchoring CHCI’s transition is a long-term asset management agreement covering two of the largest transit-oriented, mixed-use developments in the Washington, D.C. area; Reston Station, a 5+ million square foot transit-oriented and mixed-use development in Reston, Virginia, and Loudoun Station, a nearly 2.5 million square foot transit-oriented, mixed-use development in Ashburn, Virginia, and additional development assets. Comstock’s significant experience with entitling, designing, developing, and managing a diverse range of properties including mixed-use (commercial and residential) properties, hotels, apartments, condominiums, and large-scale infrastructure projects, including commercial parking garages serving Metro commuters.
Comstock Holding Companies, Inc. is publicly traded on NASDAQ under the symbol CHCI. For more information, visit www.ComstockCompanies.com.
The Regional Maintenance Manager is responsible for the operational management of our growing portfolio of multifamily buildings and effective daily leadership and administration of the Residential maintenance team with the objectives of safely, efficiently, and effectively operating machinery and systems in a cost-effective manner. The incumbent must ensure the highest level of professionalism, while meeting/exceeding the needs of the residents and ownership, and a commitment to achieving the goal of 100% uptime and customer satisfaction throughout the maintenance team. This position will travel regularly between multiple communities.
Responsibilities:
The Regional Maintenance Manager is responsible for the operational management of our growing portfolio of multifamily buildings and effective daily leadership and administration of the Residential maintenance team with the objectives of safely, efficiently, and effectively operating machinery and systems in a cost-effective manner. The incumbent must ensure the highest level of professionalism, while meeting/exceeding the needs of the residents and ownership, and a commitment to achieving the goal of 100% uptime and customer satisfaction throughout the maintenance team. This position will travel regularly between multiple communities.
Responsibilities:
- Provide Class “A” customer service – Building a good rapport with residents and going above and beyond whenever possible
- Lead and Manage a team of maintenance team members at the properties on a daily basis
- Assess, propose, develop and provide training for maintenance personnel
- Participate in recruiting and discipline recommendations with property managers
- Partner with Property Managers to adhere to budgets, forecast budgets and financial reviews
- Monitor maintenance of each community and oversee approved capital improvements utilizing a bid comparison process
- Responsible for maintenance as well as renovations and various aspects of new construction
- Supervisor accounts payable workflows, ensuring accuracy, clear descriptions, and timelines are met
- Participates in annual budget planning and provides input to vendor selection
- Complete annual maintenance and safety audits
- Ensure apartment turn overs and work orders are completed in a timely fashion
- Ensure prompt and efficient service by the maintenance team members to all residents
- Participate in due diligence to assess the potential of new property opportunities
- Provide leadership to ensure successful REAC, MOR and other housing agency inspections
- Perform preventive maintenance tasks when required
- Ensure the Maintenance Supervisors are maintaining PM service logs at each community for all common area and unit-based equipment
- Oversee repair and P.M. of HVAC systems; determine frequency of repair and/or P.M. for HVAC systems
- Review each property weekly for overall condition and appearance and establish maintenance schedules necessary for maintaining a Class “A” property
- Oversee the activities of contractors working within the building
- Identify safety hazards within the building and incorporate the remediation of such hazards to ensure that the building’s staff and occupants work in a safe environment
- Implement, administer, and manage safety training program
- Ensure that compliance of all regulatory laws and guidelines are met as they relate to the operation of the building’s infrastructure. Alert management of building discrepancies
- Monitor operation and maintain refrigeration, water cooling and air conditioning equipment; heating, ventilating and hot water equipment; pumps, valves, piping and filters; other mechanical and electrical equipment; review logs as necessary to assure proper operation of equipment; responsible for reporting any problems/malfunctions on an as-need basis
- Maintain all infrastructure and compliance documentation for the building including up-to-date building drawings and single-lines as well as documentation mandated for maintaining regulatory compliance with Federal, State or Local law
- Perform other duties as assigned
Qualifications:
- High School Diploma
- Current Driver's License
- EPA Section 608 Universal Certification
- Master of Electrician and Plumbing preferred
- At least 15 years of Residential maintenance experience
- At least 10 years building facilities operation experience in a luxury apartment
- Minimum of 5 years supervisory experience as senior engineer/technician or equivalent position in facilities management
- Building automation systems experience required
- Proven experience providing excellent customer service
- Extensive knowledge of HVAC, electrical, and plumbing systems in multi-family housing and mid to large size facility operations
- Exposure to budgeting and basic accounting
- Understands elevator maintenance, fire sprinkler/alarm systems and high-rise buildings
- Proficient with computers and relevant computer programs
- General understanding and use of Microsoft Office, Microsoft Word, Excel, and Outlook
- Experience with Yardi preferred
- Excellent communication and leadership skills
- Strong problem-solving skills
- Must be highly credible and trustworthy, and operate with high degree of integrity
- Must hold oneself and others accountable and strive for a high level of excellence
- Must have a positive, can-do attitude and be able to fuel growth and innovation
- Must be customer-focused and results-oriented
- Must want to continuously learn and develop
- Ability to multi-task and follow through in a fast-paced environment
- Ability to work after hours, as needed including on-call rotation
Management Qualifications:
- Outstanding mentoring, coaching, people management, and leadership skills
- Must be able to hire, direct and supervise a strong team while cultivating a professional, friendly and supportive atmosphere
- Must be able to motivate his/her team through personal character, consistency, vision, compassion and recognition
- Must be able to clearly and effectively communicate expectations to the team and make sure there is understanding by all
- Must be able to ensure team members are held accountable to achieve/promote Comstock's corporate goals, core values and departmental responsibilities detailed on the org chart and in the Employee Handbook
- Strong communicator, both orally and in writing, and a good listener
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Ability to demonstrate flexibility in dealing with complex issues or organizational change
- Ability to define and resolve complex issues and resolve with practical concrete business minded solutions
- Ability to effectively present information and respond to questions from senior and executive level management
- Strong business orientation and ability to make data-driven decisions
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach
- Push, pull or lift up to 50 pounds
- Continuous repetitive motions
- Work under variable temperature conditions (or extreme heat or cold), under variable noise levels, outdoors/indoors, around fumes and/or hazards, around dust and/or mite hazards, around chemicals and bio-hazards
