Assistant Manager

Summary: Reporting to the General Manager, the Assistant Manager is responsible for ensuring and providing efficient, courteous and accurate service to our customers. He/she will act as back-up to the General Manager in the event of their absence or at their request, continuing effective management of store operations and employees

Essential duties and responsibilities include but not limited to:

Customer Service: Greet and thank every customer when possible, log and follow up on all needs, wants and concerns that will help in daily operations as directed, log and follow up within 24 hours any customer questions, concerns, requests, and suggestions as directed, wait on customers as business warrants, including relieving staff to work on other duties if needed or take breaks.

Employee Management: Help with scheduling to staff shifts where there are shortages, help with training of new employees, help with remedial training of current employees where needed, help with performance reviews, remedial training, disciplinary actions and terminations where needed, help with keeping employees informed of any changes and promotions that may occur, ensure duties lists are completed for each shift worked, ensure cleanliness of entire premises both inside and outside, ensure that product is stocked, faced and fronted and rotated in all areas, ensure all company policies are followed.

Vendor Management: Place orders with vendors specifically given responsibility for, avoiding inventory shortage or excess, add products to computer when directed, determining correct retail price, tag items where needed, accurately check in vendors when necessary and ensure stock is completely put away the same day.

Merchandising: Set up displays as directed, ensure all merchandise is priced correctly and labeled neatly, ensure neatness and proper organization of front counters, ensure neatness and proper organization of all shelving, control cooler back stock by confirming cases are open and stacked correctly, take primary responsibility for monitoring all dated products, pulling outdated merchandise for credit or put on waste list, assist in developing promotions for continual sales growth.

Bookkeeping: Follow and enforce all company policies, know and be able to accomplish all opening and closing procedures, change fuel pricing as required on pumps and ensure outside price sign is changed, help monitor fuel tanks and line testing from tank monitor, maintain all equipment to company standards, attend weekly management meetings, attend monthly meetings with owners and management team, attend tradeshows and seminars as requested that will help in daily operations and procedures to increase sales and help improve store operations, perform other duties as assigned

Miscellaneous Tasks: Follow and enforce all company policies, know and be able to accomplish all opening and closing procedures, change fuel pricing as required on pumps and ensure outside price sign is changed, help monitor fuel tanks and line testing from tank monitor, maintain all equipment to company standards.

Training Responsibilities: Help train new employees in all details of their respective positions as requested.

Competency: to perform this job successfully, an individual must demonstrate the following abilities: Attendance/punctuality: consistently at works on time as scheduled, commits to long hours of work when necessary to reach goals, attends appointments and meetings as requested, ensures work responsibilities are covered when absent.

Ethics: Treats all people with respect, inspires trust of others, upholds organizational values, keeps commitments, works ethically and with integrity.

Safety and security: Observes all safety and security procedures, knows how to use all equipment and materials properly, reports and helps manage potentially unsafe conditions, determines appropriate action beyond established deadlines.

Interpersonal Skills: Focuses on solving conflict, maintains confidentiality keeps emotions under control.

Judgement: Exhibits sound and accurate judgement.

Oral Communication: Speaks clearly and persuasively in positive or negative situations, responds well to questions

Written Communication: Writes clearly and informatively, edits work for spelling and grammar

Leadership: Inspires and motivates others to perform well as a team

Organizational Support: Follows company policies and procedures, completes administrative tasks correctly and on time.

Customer Service: Manages difficult customer situations, solicits customer feedback to improve service, responds promptly to customer needs including service and assistance requests

Teamwork: Puts success of team above own interests, able to build morale and group commitments to goals and objectives, contributes to building a positive team attitude

Professionalism: Treats others with respect and consideration regardless of status or position

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements following are representative of the knowledge, background, skill and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits include: Employee discount, paid vacation days, tuition reimbursement, and profit sharing program. Waiting period may apply.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay
• Signing bonus

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location