What are the responsibilities and job description for the Advanced Customer Service Specialist position at Concordance?
At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers, being authentic to who we are and operating with the highest levels of integrity. Through our dedicated staff of over 1,200 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.
We have a job opening and exciting opportunity for a full-time Advanced Customer Service Specialist in our Tiffin, OH location. The primary role of an Advanced Customer Service Specialist is to be an advanced analytical employee that involves proactively managing inventory so as to notice any possible inventory issues before they become a problem. To do this the individual will work through the Impact Process for two of our largest stockless customers. Communicating within Concordance and our Vendor partners to ensure the guaranteed 99% fill rate.
Essential Functions:
- Execute the Impact Process daily for two of our largest stockless customers.
- Generate and work the proactive reports using C-Vision to anticipate customer needs.
- Maintain regular communication with Customer Service, Account Managers, and Operations teams across two distribution centers.
- Coordinate and follow up with Vendor Representatives across multiple locations.
- Analyze data within Concordance’s internal system to optimize stock requests, demand forecasting, and product availability.
- Perform additional customer service duties as required.
- Other duties as assigned.
What You will Need to be Successful:
- Associate’s Degree or 3 years’ experience in customer service or related field; or equivalent combination of education and experience.
- Must have strong computer skills. Proficient with Excel and Word required, experience with AS 400 is a plus.
- Typing and data entry skills required.
- High energy, positive attitude and customer service oriented.
- Must have excellent verbal and written communication skills, and be forward thinking.
- Must be detail oriented and possess analytical skills, must be flexible and have the ability to multi-task.
- Must have good follow-up and organizational skills.
- Related work experience, medical product knowledge beneficial.
- Must be reliable and be able to function independently.
- Successfully pass a pre-employment (post offer) background check and drug screening.
Work Location:
This role is located in Tiffin, OH.
We offer great benefits and competitive pay!
Health, Life, Dental, Vision Insurance
Paid Vacation and Personal time, Paid Holiday
401K Retirement Plan – Company match
Company paid Short Term & Long Term Disability
Profit Sharing Program
Concordance Healthcare Solutions, LLC is committed to being the most respected, innovative, national, multi-market healthcare solutions company earning the highest level of trust by operating with integrity, unwavering commitment and exceptional service through our culture of excellence. Through our dedicated staff of over 1,000 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.
Concordance Healthcare Solutions is proud to provide Equal Employment Opportunities to all individuals for employment and prohibits any kind of discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Consistent with the Americans with Disabilities Act, our organization is committed to providing reasonable accommodation to qualified applicants and employees as requested. If reasonable accommodation is necessary for the interview process, please contact vbrokate@concordancehs.com.
Position will remain open until filled. Interested applicants should apply on-line at http://www.concordancehealthcare.com/careers. Internal employees should apply on-line through UKG Pro by selecting Menu > Myself > My Company > View Opportunities