Emergency Communications Operator (JL-35228)

Description

CLOSING DATE: Open until fulfilled with bi-weekly reviews

POSITION: Emergency Communications Operator

SALARY: $25.42 per hour

REPORTS TO: Emergency Communications Supervisor 

LOCATION: Nespelem, WA 

Basic Functions: Operates a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/field police, fire, and life safety units to monitor response, progress and support.

Qualifications

MINIMUM QUALIFICATIONS:

Education and Training: 

• Requires a high school diploma or GED plus two (2) years’ experience with demonstrated competency in geography, English language, and math plus successful completion of a emergency dispatch course of study.
• Requires law enforcement data access, criminal history database, and communications device certifications.
• Requires the incumbent to successfully complete the Police Department’s 12-week training.
• Requires the incumbent to complete the ACCESS Class (8 hours) within six (6) months from the date of hire.
• Requires the ability to obtain CPR/First Aide Certification within one (1) year from the date of hire.
• Requires the ability to complete the Tele communicator I Class within One (1) year from the date of hire.
• Requires a valid driver’s license. 
• Must be 18 years of age at the time of application.
• Must provide a completed application, resume’ and three (3) professional references.

Knowledge, Skills, and Abilities:

• Requires working knowledge of law enforcement terminology, the operating protocols and procedures for emergency dispatch within public safety, and the rules and regulations of the federal communications commission covering radios and voice transmission devices. 
• Requires knowledge of the Colville Reservation geography including major and minor highways and roadways. 
• Requires knowledge of general office equipment, i.e. telephone, copier, facsimile, typewrite, and computer as required by this position.
• Requires knowledge of and skill at using a computer, common office productivity software, geographic information systems, and specialized applications used in public safety for emergency dispatch. 
• Requires sufficient command of English language and grammar to record and relay information accurately, clearly, and concisely. 
• Requires sufficient human relations skills to gather information while calming callers who are under stress, employ advanced telephone interviewing skills to obtain critical information, and relay information accurately to responders. 
• Requires sufficient knowledge of math to record and compute quantities and distances. 
• Requires skill in learning new information quickly and in thinking and reacting quickly, clearly, and logically in routine or emergency situations that require rational thought, immediate comprehension and action in accordance with established policy and procedures. 
• Requires the ability to carry out the duties of the position. 
• Requires the ability to communicate on and operate a two way radio using codes and language specific to the job. 
• Requires the ability to simultaneously operate a computer-aided dispatch system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer databases and maps. 
• Ability to maintain confidentiality of information gained while working and restricting the use of such information to work duties. 
• Requires the ability to provide dispatch services to and from situation in the tribal police communications network and mobile units, including resource officers, emergency medical technicians and other county units as needed.
• Requires the ability to dispatch ambulances, tow trucks, fire department, other aide as requested, and maintain appropriate records.
• Requires the ability to make fast responses and quick and correct decisions, take charge of conversations, and obtain accurate information from callers and responders. 
• Requires the ability to use independent judgement within procedural boundaries in responding to emotional disturbed and sometimes abusive people in a variety of situations.
• Requires the ability to communicate with callers of diverse backgrounds and cultures. 
• Requires the ability to work a variety of schedules during days and nights. 
• Requires the ability to use grammatically correct sentence structure. 
• Requires the ability to maintain certifications for law enforcement information systems and communications devices.
• Requires the ability to pass a physical exam, hearing test, background investigation which includes polygraph and psychological examinations.
• Requires the ability to function primarily indoors in a secure office environment engaged in work of primarily a sedentary nature. 
• Requires ambulatory ability to move about forward flexing to operate multiple communications devices, retrieve files and keyboard at an acceptable rate. 
• Requires sufficient hand-eye-arm coordination rapidly access office equipment. 
• Requires visual acuity to read computer screens, printed material, and detailed map information. 
• Requires auditory ability to carry on conversations over the phone and in person.
• This position is identified as a safety sensitive position and is subject to pre-employment, post-accident, random, and reasonable suspicion drug testing.
• Must submit to and successfully clear an extensive federal level background investigation which includes a psychological test. 
• Must notify immediate supervisor of any involvement with law enforcement, which is not work related within 72 hours.
• Applicant’s resume and application must be relevant to required qualifications of this position.
• Incomplete or lack of required information may disqualify application.
• Work history must reflect above average attendance.
• Work history must have no documented performance issues with any employer (verification of past performance will be accomplished by reference checks).  

Note: Pursuant to Tribal Policy, if this position is safety sensitive it is subject to pre-employment drug testing. In addition, this position is subject to reasonable suspicion and post-accident drug testing.

TRIBAL MEMBER AND INDIAN PREFERENCE WILL APPLY; PREFERENCE WILL ALSO BE GIVEN TO HONORABLY DISCHARGED VETERANS WHO ARE MINIMALLY QUALIFIED.

If required of this position, you must possess and maintain a valid Washington State driver’s license and be eligible for the Tribes’ Vehicle Insurance.  In addition, this position may be subject to pre-employment background clearances.  If applicable, these clearances must be maintained throughout employment.

INFORMATION: Confederated Tribes of the Colville Reservation, Human Resources Office, P.O. Box 150, Nespelem, WA 99155, (509) 634-2846 jaycee.ferguson.hrs@colvilletribes.com

Salary : $23 - $25