What are the responsibilities and job description for the Patient Care Technician (PCT) - Home Dialysis Support position at Confidential Home Dialysis Provider?
Location: In one of the following Territories - Palm Beach County | Clearwater / St. Petersburg | Broward County | Tampa | Space Coast, FLSchedule: Full-TimeWork Model: Field-Based Role | Primarily Remote with Regular Patient Home VisitsPay: $18.00 - $20.00 per hourBenefits: Medical, Dental, Vision, PTO, 401(k) moreBe the Human Connection Behind Home Dialysis CareIn home dialysis, how care is delivered matters just as much as the care itself.While Registered Nurses oversee clinical assessment and treatment, Patient Care Technicians (PCTs) are often the ones patients see, hear, and connect with most. You are the calm presence in the home - the person who explains, reassures, observes, and ensures patients truly understand what’s happening. This is not a clinic-based role. It is a field-based, patient-facing position supporting dialysis patients in their homes within a defined territory. This job is designed for someone who brings empathy, emotional intelligence, and follow-through into every home they enter.Technical skills can be taught.Care, awareness, and human connection cannot.What Makes Someone Successful in This RoleThis role requires exceptional professionalism, emotional intelligence, and accountability. We are seeking individuals who:Communicates clearly and checks for understanding, not just delivery of informationPays attention to body language, tone, and engagement — and adjusts accordinglyCan “read the room” and recognize confusion, anxiety, or hesitationMakes patients feel heard, respected, and cared for — like familyDemonstrates genuine empathy, patience, and compassionIs dependable, organized, and follows through consistentlyTakes responsibility seriously and understands the importance of reliabilityIs affable, approachable, and able to build trust quickly with patients and caregivers.Works well with nursing and operations teams Key ResponsibilitiesPatient Education & SupportReinforce dialysis education provided by nursing staffEducate patients and caregivers using approved materials and protocolsConfirm comprehension using teach-back and observationProvide compassionate, patient-centered support in the homeIdentify and communicate concerns or changes to supervising RNRNTechnical & Dialysis SupportTravel between patient homes within assigned territorySupport dialysis equipment setup and breakdown (within training/scope)Perform blood draws and specimen collection per protocolAssist with troubleshooting equipment issues as trainedDocumentation & CollaborationDocument patient interactions and education in the EMRCommunicate timely updates to clinical leadershipSupport care coordination and continuityMaintain compliance with all policies and proceduresQualificationsRequiredPatient Minimum 1.5 years of prior dialysis experienceDocumented patient education responsibilities as part of prior role (examples include EMR documentation, care plans, education notes, patient onboarding, modality education, or training records)High School Diploma or GEDValid Florida Driver’s LicenseAbility to travel between patient homes throughout the workdayHigh level of professionalism and customer service orientation Experience using Electronic Medical Records (EMR) systemsComfortable documenting patient education and interactionsProficient with basic computer systems (Outlook, Word; Excel helpful)Strong written and verbal communication skillsPreferredExperience in home dialysis (HHD or PD)Experience educating patients in dialysis, nephrology, or chronic diseasePrior field-based or in-home healthcare experienceFamiliarity with DaVita, Fresenius (FMC), or similar dialysis environmentsBilingual (English/Spanish or English/Creole) a plusWhy This Role Is DifferentOne assigned territory — no floatingPatient-first, relationship-driven care modelStrong RN partnership and leadership supportOpportunity to make a meaningful impact in patients’ livesField autonomy with accountability and structureComprehensive Benefits PackageHealth & WellnessMedical, Dental, and Vision InsurancePaid Time Off (PTO)Paid HolidaysFinancial Security401(k) Retirement Savings PlanHourly pay: $18.00 - $20.00 per hour, based on experienceMileage reimbursement at the IRS-approved rate for all patient home visitsWork-Life Balance& Field StructureField-based role with regular patient home visits throughout the workdayOne primary territory to support predictable schedulingSupportive leadership and team-based environmentMission-driven home dialysis organization focused on continuity of care Ready to Apply?If you’re ready to make patients feel cared for, heard, and supported — we’d love to meet you. Apply today and help define what truly transformative home dialysis support looks like.Searchable TitlesPatient Care Technician – Dialysis | Dialysis Patient Educator | Home Dialysis Technician | Renal Care Technician | Dialysis Education Specialist | Home Dialysis Support Technician | Dialysis Care Coordinator | Renal Patient Support Specialist
Salary : $18 - $20