Patient Services Operations Analyst

JOB SUMMARY

Intermediate level Analyst that focuses on specific department operational Service Level Agreement and performance data to perform deep dives for operational and process enhancements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Clarifies report needs with requestors to understand the purpose and content of requested reports, works with Analytics team to request data and then performs deep dive assessments on detail data to report relevant information back to operations.
• Learns new technologies and systems to advance knowledge of reporting and analysis available through those systems when needed.
• Builds relationships with - Market and Senior Ops Directors to ensure communication is clear and complete.
• Proactively conducts analysis on individual hospital SLA’s, provides variance reporting on SLA’s and answers questions regarding the results.
• Works independently and with little supervision; prioritizes and manages multiple tasks to meet deadlines; and seeks guidance from manager as needed to clarify assignments or requests, ask questions, or seek additional information.
• Works with process team to identify/manage process changes.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication, customer service and time-management skills
• Good interpersonal skills and ability to work well with other team members and customers. Respectful of all levels.
• Position requires basic business skills, an understanding of general financial operations and major AR goals in the healthcare environment.
• Proficient (medium to high skill level) with various desktop applications such as Microsoft Excel, Word, Powerpoint and/or Access.
• Intermediate knowledge with database query tools such as Showcase and/or AS/400
• Intermediate problem solving and organizational skills
• Detail oriented, meticulous, and accurate in completing tasks on time.
• Strives for continuous improvement through training & other learning opportunities
• SQL experience strongly encouraged.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.

• Bachelor’s degree in Business or Health Care related field preferred
• 3-6 years experience in data analysis preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position and use computer.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Compensation and Benefit Information

Compensation

• Pay: $42,661.00-$64,002.00 annually. Compensation depends on location, qualifications, and experience.
• Management level positions may be eligible for sign-on and relocation bonuses.

Benefits

Conifer offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, life, and business travel insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Salary : $42,661 - $64,002