Inside Sales Associate

Job description

POSITION DESCRIPTION:

Inside Sales Associates will be responsible for assisting with local Territory Managers’ sales support needs and servicing walk-in and call-in customers at the Branch. They will be the subject matter experts for our product lines and assist with new product setups. Their role will be essential in ensuring that our customers’ needs are being addressed in a timely manner and helping the Branch maximize sales opportunities.

LOCATION:

Conklin Metal Industries – Nashville Branch

1150 Antioch Pike
Ste 250
Nashville, TN 37211

COMPANY DESCRIPTION:

Conklin Metal Industries is a distributor of all types of sheet metal, HVAC, and duct fabrication supplies. Our founding dates to 1874 and is now in its fourth generation as a family owned and operated business. We service the entire southeastern U.S. out of fifteen (15) warehouses. Our customers include sheet metal contractors, mechanical contractors, duct fabricators, residential/multi-family new construction contractors, and HVAC contractors who specialize in service and replacements. We are a one stop shop for every component used in the construction and installation of a commercial or residential HVAC Duct system. This includes the sheet metal for the rectangular or spiral/round duct, plus all the materials to connect, fasten, insulate, attenuate sound, control vibration, reinforce, direct air flow, provide access, and ultimately hang and seal. We also stock the widest array of sheet metal forming machinery in the southeast.

DUTIES AND RESPONSIBILITIES:

· Handle customer sales via phone, email, text, etc.

· Support Territory Manager’s work with quote and sales entry, source product for sales, serve as a liaison for information flow between the branch and the TM’s.

· Answer incoming calls and route or service appropriately

· Conduct outgoing sales call to existing customers weekly based on our delivery schedule.

· Service walk-in customers’ needs

· Support inventory needs by communicating to the Branch Manager and Replenishment team specific needs and new demands for product.

· Serve as a point of contact for expertise regarding our product line

· Capture and Communicate customer specific needs, such as product delivery requirements, preferences, etc.

· Monitor Customer trends and work with the TM and BM on opportunities or variances that impact our business

· Initiate and support new customer setups

· Support the Corporate Credit team as needed with customer specific inquiries

· Partner with Item Maintenance for new product setup.

WORK ENVIRONMENT:

This job largely operates in a business casual office environment but will need to frequently enter the warehouse. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets, and fax machines.

QUALIFICATIONS:

· Available to work Monday – Friday between the hours of 7:00 AM – 5:30 PM

· Proficient in Microsoft Outlook, Office 365, Word, and Excel

· Excellent typing and data-entry skills

· Familiarity with ERP Systems – we currently use Prophet 21 (P21)

· Excellent phone-based selling skills, bilingual in Spanish and English is a plus

· Ability to work in a fast-paced work environment and act as a team player

· Strong organizational skills

· Ability to multi-task while delivering quality work

· Ability to analyze and leverage data to drive sales

· Willingness to support multiple roles as-needed outside of normal work duties.

This job description in no way states or implies that these are the only duties to be performed by this employee. They will be required to follow any other instructions and to perform any other duties requested by their supervisor.

Individuals will be expected to always maintain a professional work environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities