What are the responsibilities and job description for the Customer Service Representative position at Connect Personnel?
Company Description
At Connect Personnel we look for great talent to fill open positions. We pride ourselves in helping the unemployed become employed or if you're looking for a fresh start to a new career.
Job Description
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Qualifications
- Customer Service
- Data Entry
- Phone Etiquette
- Verbal Communication
- Building Relationships
- Problem Solving
- Multi-tasking
- Must have valid DL.
- Will under go background and drug screen before employment.
- Temp to hire after 30 days.
- Bilingual is a plus. (Spanish)
- Must know basic computer knowledge. (Excel, Microsoft, etc.)
Additional Information
All your information will be kept confidential according to EEO guidelines.