Cloud Engineer

Cloud Engineer

Houston, Texas (Hybrid)

6 Months Contract to Hire

Qualifications

· Bachelor’s degree or equivalent experience (CS or MIS is preferred)

· 5-7 years’ experience supporting and implementing technology solutions

· Microsoft Certified: Azure Administrator Associate AZ-104, Azure Fundamentals AZ-900, VMware VCP 6, or equivalent certifications

· Thorough knowledge of and willingness to learn new technologies

· Ability to design and architect solutions and develop and present technical proposals

· Ability to communicate strategies and best practices during design and implementation

· Fundamental knowledge of project methodologies

· Proven experience supporting Microsoft O365/Azure as well as other third party supported applications

· Proven experience supporting Microsoft Solutions and knowledge of licensing through a Cloud Solutions Provider (CSP)

· Leading, mangaging and supporting Azure Architecture

· Ability to support Azure AVD cloud computing environments

· Ability to build Azure networks and related items such as VNet Gateways, peering, landing zones

· Ability to manage and support both on-premises Active directory and Entra

· Automation of processes from technologies such as power apps

· Programming language python, JSON,c etc..

· Intune\Autopilot configuration management and policy creation

· Ability to support and manage storage solutions and Architecture

· Knowledge of and ability to manage and support VM technologies VMware/Hyper-V

· IOS / Apple MDM

· Windows OS experience

· Windows server OS experience

· Windows Migration and upgrade tactics

· BCDR strategies and implementation

· Linux experience of current LTS supported platforms

· API Integration

· SQL and database experience

· Some Project management experience.

· RMM experience

· Relevant experience using ticketing systems such as (ConnectWise , HaloPSA, Jira, FreshDesk, etc.)

· Knowledge of network architecture including (Cisco, SonicWALL, Azure)

· Knowledge of storage architectures and systems including SAN administration, storage and server virtualization (Hyper-V and VMware) and consolidation

· Disaster recovery strategy, planning and administration (both on and offsite/cloud)

· Demonstrated abilities preparing documentation and training materials

Preferred Characteristics

· Out-of-the-box thinker with the ability to understand client’s technology needs and present cost-effective technology solutions and recommendations

· Willing to participate on special projects while managing individual tasks

· Ability to recommend and implement tools necessary to improve service delivery and quality

· Previous experience within a consulting organization or providing similar services internally

· Experience with pre-sales and post-sales support within a customer facing professional services organization

· Experience with working in an IT Service Management ticketing system such as ConnectWise

· Ability to deliver technical documentation such as bill of materials, statements of work, as-builts, and topology diagrams

· Experienced troubleshooting networking and connectivity issues

· Experienced with IT asset tracking systems

· Proven experience meeting client’s business objectives

· Experience managing escalation of client issues in a timely manner

· Detail oriented with a focus on time management

· Excellent written and verbal communication skills

· Must be a team player with outstanding customer service skills

Essential Functions

· Provide help desk escalation support as described above

· Proficiency in English

· Advanced troubleshooting and multi-tasking skills

· Ability to deal with stress and time sensitive matters

· Availability on nights, weekends and holidays as required by client needs

· Availability to work in-office for managing and collaborating with IT help desk teams

· Ability to collaborate and provide mentorship as a subject matter expert with the team

· Communicate via email, phone, Teams and in-person

· Willing to commute to client sites (less than 20% travel)

· Some on-call support will be required