Temporary Customer Service Representative at SRP

About Connect to Work AZ

Connect to Work AZ (CTWAZ) is a nonprofit program through the Greater Phoenix Chamber Foundation. Our mission is to connect underemployed and unemployed individuals with meaningful job opportunities through our network of business partners.

Are you eligible for the CTWAZ program?

If you are currently unemployed, working 32 hours or less, in a contract or temporary role, or employed outside your field of interest, please apply!

Take the next step in your career today. Learn more at Connecttoworkaz.com.

About SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Paid sick time in accordance with the Arizona state minimum wage law and overtime pay for any hours actually worked over 40 in their FLSA defined week
• Access to a recreation and fitness facility
• 10 Employee Resource Groups for career development, community service, and networking

Summary

Under general supervision, performs duties necessary to allow SRP to serve its customers and clients in a safe, effective and efficient manner. This may include work involved with customer contact; either written, over the phone, in person, electronically, etc. The research, analysis, interpretation and/or changes to customer data either electronically on-line or manually to allow the timely and accurate billing and/or collections for services rendered to customers. The application of credit policies in accordance with policies and procedures. This may involve call-out or extended shift assignments to meet customer services emergency needs or situations.

Any one position may not include all duties nor do the example of duties include all tasks, which may be found in the position of this class.

What You'll Do

• Receives, researches and resolves inquires, complaints and requests from customers involving rates, policies, practices, procedures, and products and services.
• Customer contact may be written, by phone, in person or electronically.
• The research analysis, calculation and/or changes to customer account information (either electronically or manually) to allow the timely and accurate billing and/or collections for services rendered to customers.
• The research, analysis and/or changes to customer account information (either electronically or manually) to correct any errors on customer accounts, billing data or metering data.
• Performs the duties necessary to establish new accounts, market and administer services and programs, and coordinate with municipalities.
• The research, analysis and preparation of various entries, reports and statistics.
• The application of credit policies in accordance with Customer Services’ policies and procedures. Including the interpretation and application of the Rules and Regulations or other appropriate company policies.
• Research and respond to customer inquiries of payments, account balances, usage patterns and other account information. Customer contact may be written, by phone, in person or electronically.
• Initiate and/or complete in the system appropriate and timely field orders, field investigations or other orders as requested by customers or prescribed by policies and procedures.
• The processing, directing and dispatching of field personnel to affect the completion of filed orders, appointments and requests.
• Answer and handle customer outage contacts, including entering trouble orders.
• Perform cashiering duties that include accepting power and water payments, daily balancing of cash drawer, reconciliations and preparation of bank deposits.
• In the immediate absence of a business office supervisor, conduct normal daily operations and opening and closing of business offices in accordance with established policies and procedures.
• Inform customers of water ordering and delivery procedures and terminology.
• The input of information to the Miscellaneous Accounts Receivable system to effect the accurate recording and billing of receivables.
• The maintenance, filing and storage of paper or electronic customer information, customer ledgers and other customer records.
• Coordinates work with internal departments to accomplish tasks.
• Assist other representatives and perform other duties as necessary or assigned.
• Other duties as assigned.
• Employee must work safely and efficiently in the performance of their job duties. Must maintain effective working relationships with other employees, customers and the public. Must have the ability to understand and carry out oral and written instructions, and have the ability to accurately and legibly complete applicable paper work. May be required to work a reasonable amount of overtime.

What It Takes To Succeed

This position will be open from Monday, August 4, 2025 - Monday, August 11, 2025 at 11:59pm. All applications must be submitted within this timeframe.

**To ensure you are properly trained to perform the functions of this job, time off requests cannot be accommodated during the first three (3) months of employment**

SRP's contact center supports a hybrid work environment. Upon completion of training, you will be scheduled to work two (2) days per week in the office (Tempe or Queen Creek location) and the remaining scheduled days will be worked from home.

The training and transition period is approximately 12 - 14 weeks long. The first seven (7) weeks will be a hybrid classroom training, with the first week in-office (8/4/2025 - 8/8/2025), and at least one day per week required to be in-office during weeks 2 - 7. Training will take place at the Project Administration Building (1500 N Mill Ave., Tempe, AZ 85281). SRP will provide all equipment needed to participate in training from home. You are required to supply a reliable internet connection (50 Mbps recommended) and a quiet, distraction free place in your home to work. You must reside in the Phoenix metro area as there will be occasions where you are required to report to one of our local facilities.

Training will be held Monday - Friday, 8:00am-4:30pm. However, our contact center operates 24-hours a day, seven (7) days per week. Upon completion of training and transition, you must be available to work any schedule, including weekends and holidays. Both 8-hour and 10-hour per day shift options are available after training and transition. New hires typically receive a schedule with a start time of 10:00am or later. Schedules are re-evaluated every six (6) months and awarded based on performance.

Customer Service Representative positions are temporary full-time status for 24 months, with the opportunity to become regular full-time.

You will be paid during training and transition.

Benefits for temporary full-time employees include:

• Choice of medical plans CCP, EPO and PPO. (All SRP employees must enroll in one of these plans.)
• Paid sick time (1 hour sick time for every 30 hours worked)
• 401K with match
• SRP Pension Plan
• Employee Wellness

Experience

Experience as a Customer Services Rep, Customer Services Rep Trainee, Administrative Clerk or General Clerk or equivalent experience.

Testing and CertificationsResidential Customer Service Test

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas. OPT, or other employment-related visas.

Job Types: Full-time, Temporary

Pay: $22.80 - $23.85 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person

Salary : $23 - $24