Parts and Service Manager

Parts Manager / Service Writer

Position Specifics:

Reports to: Service Manager/ Parts Director

Supervises: Parts Counter Sales Representatives, and other parts staff

Purpose:

Manages parts operations within the dealership to provide the highest level

of external and internal customer satisfaction while maximizing return on

investment through parts sales, inventory control, and expense

control. Optimizes parts department processes. Attracts, retains, and

effectively engages department personnel.

Responsibilities:

• Effectively writes Repair Orders and understand customer concerns
• Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction
• Promotes and merchandises parts and accessories
• Creates annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures
• Submits all parts and service warranty and return claims within the required time frame to receive maximum credit
• Maximizes use of all order discount programs to achieve management stock order goals
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• May be required to work evenings, weekends and holidays

Desired Experience, Education, Skills and Knowledge

• Proficient use of Lightspeed
• Ability to write and speak effectively to individuals and groups
• Basic understanding of financial principles relative to Parts Department
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills
• Ability to effectively lead and work as a member of a team
• High School Diploma or equivalent experience
• Ability to work effectively as a member of a team

Job Type: Full-time

Pay: $20.00 - $35.00 per hour

Expected hours: 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $20 - $35