Visitor Experience Specialist

Job Title:                      Visitor Experience Associate

FLSA:                          Non-Exempt, Hourly, Full-time (up to 40 hours per week)

Reports To:                  Director of Visitor Experience

Wage Range:               $16.00

Summary

Serving more than 300,000 adults and children each year, the Connecticut Science Center is the state’s premier destination for informal science learning, a top tourist attraction, a hub for teacher training, and one of the state’s foremost resources for Science, Technology, Engineering and Math (STEM).The  Seasonal Visitor Experience Associate is someone with energy, customer service and/or hospitality experience,  who will make the “customer centered” concept a daily reality in all interactions, decisions, and exchanges they have with visitors of all ages and backgrounds.

Key Responsibilities

• Warmly greets all visitors by creating a welcoming and friendly environment where they receive prompt, efficient, and pleasant service in person, on the phone, and via e-mail. 
• Anticipates and responds to visitor needs by providing accurate and helpful information about the Science Center and its offerings, including programs, movies and membership.
• Proactively and continuously finds way to enhance the Visitor Experience.
• Efficiently and effectively processes visitors from gate/sales stations and points of entry using computerized ticketing system. 
• Moves throughout assigned exhibit galleries maintaining high visibility and pro-actively assists visitors with questions and interacts with them regarding the exhibits and associated educational content. 
• Manages visitor flow within galleries, serves as “soft security presence” giving special attention to matters of health and safety of visitors, staff, the exhibits, and the facility.
• Assists with group arrival and departure procedures including, but not limited to logistical coordination & greeting of buses, off-loading passengers, and escorting groups to their on-site destinations.
• Solicits and records visitor feedback, suggestions, complaints, and compliments about their experience at the Science Center.  Makes management aware of such feedback.
• Supports the retail operations of the Gift Shop including restocking inventory, processing sales transactions and providing customer service.
• Contributes positively and enthusiastically as part of a team-oriented department.  Alerts supervisory staff of potential problems and possibilities.
• Maintains regular and consistent attendance and punctuality.
• As the primary sales force of Science Center Membership, promotes and educates visitors on the benefits of the program.
• Other duties as assigned