Desktop support

Details :

Offices : The office is located off Post Oak Blvd in the Galleria area of Houston Texas

Type : Full-time Direct Hire

Salary : Yearly salary paid Hourly Over time

Full Benefits!! (Medical coverage, PTO 2 weeks vacation 2 weeks sick, 401K company match, and more!)

Overview :

They will handle all on-site meetings and events at the Post Oak office, ensuring a smooth experience for executives and guests.

Primary Duties

• Meeting Support : Providing desktop support for on-site meetings, conferences, and executive gatherings. The role involves ensuring technology functions smoothly during these high-stakes events.
• Event Support : Rarely required, but there may be occasional off-site meetings (about 4 per year). Travel for these events will be compensated.
• Desktop Support : Troubleshooting standard desktop issues in a high-pressure environment, focusing on executive-level support.

Required Skills :

• High level of expert Customer Service skills.
• Minimum of 2 years in desktop support, preferably with VIP or executive support experience. Must be able to demonstrate a troubleshooting methodology.
• Critical thinking and ability to juggle multiple competing priorities.
• Proficiency in Windows 10 (moving to Windows 11), Office 365, and familiarity with conferencing tools like Zoom, Teams, and Webex.
• Experience with ServiceNow is a plus but not required.
• Ability to diagnose and manage desktop support issues, with knowledge of tier 2 or tier 3 support.

Last updated : 2024-09-09