Finance and Hospitality Manager

Consociate Health, a leading Third-Party Administrator, offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, and creates continuous learning and embraces the ideas and diversity of others.

As part of our Mission to make Healthcare more accessible and affordable for our clients through innovation solutions and expert consultation, we value the inherent qualities that are foremost in our Mission, Vision, Values- Compassion, Humility and Impact, which allow us all to create authentic relationships with our team and our clients.

Position Summary:

The Finance and Hospitality Manager oversees the financial team responsible for managing funding for member debit cards and reconciling corporate card transactions related to medical travel arrangements. This role involves overseeing the payment of hotel invoices, submitting administrative billing, and monitoring member experiences to ensure satisfaction. The manager conducts and oversees inspections on hotels to assess safety, quality, and patient experience, while also negotiating rates, amenities, and contracts with hotels and shuttle services. Travel is required to perform on-site evaluations and maintain strong partnerships.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Manage funding and reconciliation for member debit and corporate cards.
• Process hotel invoices and administrative billing.
• Monitor and enhance member experience during travel.
• Conduct safety and quality spot checks at partner hotels.
• Negotiate contracts and rates with hotels and shuttle services.
• Travel as necessary to oversee operations and strengthen vendor relationships.
• Other possible duties as may be assigned.
• Reports to Vice President of Advanced Care Programs.

GENERAL EXPECTATIONS:

• Present a positive image of Consociate Health at all time.
• Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual whether they are a customer, co-worker.
• Communicate in a clear and concise manner, while also demonstrating receptivity through active listening.
• Identify and perform work that has not been specifically assigned, as needed.
• Continuously seek opportunities for improvement and suggest ways in which procedures/systems may be modified to accomplish tasks/goal efficiently and effectively.
• Demonstrate a teamwork philosophy by working cooperatively with others inside and outside the Client Relations Division.
• Attend required in-service and staff meetings.
• Seek other educational opportunities directly related to this position.
• Preserve the confidentiality of all business-sensitive information, including but not limited to that of insured groups and individuals, employees and applicants.
• Adheres to established safety standards and utilizes proper techniques to avoid work-related injuries.

SERVICE EXPECTATIONS:

• Greet all people in a prompt and courteous manner. Communicate in a warm and courteous manner, making eye contact and speaking in a tone of voice that matches words.
• Ask customers what they need and strive to exceed their expectations. Offer and provide assistance whether or not the request falls within your specific job duties.
• Respond to customer requests in a timely manner consistent with Consociate Health’s standards and best practices, returning calls promptly and keeping them informed of delays before they ask.
• Make decisions based on customer needs, opinions, complaints or suggestions.
• Take appropriate steps to resolve problems to the customer's satisfaction.
• Ask customers for their opinions, accepting criticism as an opportunity to improve service.
• Seek opportunities, provide value-added services, and eliminate tasks that do not serve our customer.
• Remain aware of products and services provided by Consociate Health.
• Project a positive, professional image when working.

KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS:

• Experience in finance and hospitality management.
• Strong negotiation and communication skills.
• Ability to assess and enhance customer experience.
• Willingness to travel frequently.

BENEFITS:

• Paid time off
• Paid Holidays
• Medical, Dental and Vision Insurance
• Basic Group Life, Short Term and Long Term Disability
• Voluntary Life, Critical Illness and Accident Coverage
• 401K Plan: Employees are immediately eligible with a 2% automatic enrollment. Consociate matches up to 4% of an employees' annual salary.