VP, Communication Technologies

The VP Customer Communications is responsible for ensuring the content of customer communications is consistent and is compliant with all applicable requirements. This role is specifically responsible to manage our internal content management system, coordinate with print providers and partner with operations to establish and maintain communication approval process and maintain the communication library (including versioning and approval documentation).

Responsibilities:

• Create and maintain change management systems and processes to ensure communications are fit for purpose and compliant with all servicing requirements and can be retained as part of the system of record
• Ensure the content and messaging of customer communications are consistent across all communication channels (scripting, chat, SMS, customer web and written communications)
• Manage our internal content management system (MessagePoint)
• Oversee 3rd party vendors integral to our customer communications, i.e. print vendors, etc.
• Reconcile communications to ensure all external communications are imaged timely and completely.
• Maintain the letter library including appropriate versioning as well as compliance/legal and operational approvals as appropriate.
• Manage processes for removing customers from email/SMS communications if the customer “opts-out”
• Perform other job-duty related issues as assigned
• Up to 25% Out of Town Required

Required Experience:

• High School Diploma, GED or equivalent experience
• Minimum 5 years of experience with data mapping/data management
• Minimum 5 years of experience in project management, data analysis and presentation experience
• Minimum 5 years of experience with vendor oversight and customer communications
• Have proficient knowledge of federal regulations, state laws, ad GSE requirements applicable to mortgage servicing
• Management experience
• Ability to multitask, attention to detail and prioritize a diverse workload with time-sensitive deadlines
• Solid analytical skills with the ability to exercise prudent judgment to provide practical solutions
• Strong Time and Organizational management skills a must
• Exceptional interpersonal skills in addition to verbal/written communication in a clear, concise and professional manner
• Ability to work through stressful situations professionally
• Experience with the Microsoft suite of products including proficiency in power point and excel
• Proficiency with content management platforms is preferred
• Comfortable in actively participating in a team environment

This position is eligible to receive a bonus.

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurances

Job Type: Full-time

Pay: $145,000.00 - $195,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $145,000 - $195,000