Dispatch Operator

POSITION SUMMARY : The Security Operations Center (SOC) Level 1 Operator is a CCTV, alarm monitoring, and dispatch specialist. The Level 1 Operator will monitor several screens observing cameras, monitor access control, gather information, analyze data, and provide input to their supervisor on their observations. They must be able to observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams. The Level 1 Operator must be organized and maintain daily logs of activities from security cameras and security teams. PAY TRANSPARENCY / COMPENSATION : $28.00 per hour RESPONSIBILITIES : Work rotating shifts to ensure 24 / 7 coverage for the Regional Security Operations Center.Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents.Experience in using CCTV and alarm monitoring / access control software in coordination with a communication or security operations center.Draft, develop, and update SOC standard operating procedures (SOPs), processes, and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management.Communicate verbally or in writing in a clear and concise manner while in stressful situations.Produce suspicious / criminal activity and incident reporting products for delivery to higher level supervisors and client leadership.Draft Be on the Look Out (BOLO) flyers for individuals who have acted against the client with malicious intent, or pose a threat to client properties and personnel.Provide assistance with access control, access card procedures, Lenel reports, and CCTV investigations.Observe and recognize patterns of activity and coordinate appropriate security monitoring and response.Monitor cameras and be able to identify and predict suspicious / criminal activity. Make every effort (through observations and documentation) to identify potential threats to the client’s corporate critical infrastructure : people, facilities, assets, and brand / reputation.Utilize CCTV, access control and alarm monitoring software and systems (Intellicene, CCURE, Lenel, Genetec, Physical Security Information Management System (PSIMS), MS Office applications, and visualization tools (to include building infographics) on a daily basis.Maintain a log of all rotating shifts’ activities including notifications from security partners.Deliver concise and effective information, in order to inform and direct security responders as well as the ability to dispatch security elements to areas of concern.Understand the operation of all communications and information technology hardware, software, and firmware utilized to perform security monitoring functions. To include radio transmissions and using a notification platform.Take responsibility for assigned tasks.Other services and support as needed. QUALIFICATIONS : High school graduate or equivalentMinimum of two years of experience working in a security environment or dispatch centerProficiently speaks and writes English Proficient in English composition Must be able to sit or stand for long periods of time without debilitating discomfortPreferred Qualifications and SkillsCollege Degree or equivalent in any relevant field such as security studies, law enforcement, intelligence, political science, international affairs.Trained in or familiar with Intellicene, Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systemsProper radio transmission experienceServed in the Military, Law Enforcement, Government, or Private Security BENEFITSConstellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace. Medical, Vision & Dental InsurancePaid Time-Off Program & Company Paid Holidays401(k) Retirement PlanInsurance : Basic Life & Supplemental LifeHealth & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityPersonal Development & Learning OpportunitiesOn-the-job Training, Skills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community Outreach Working Conditions : Sedentary work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone. Physical Requirements : Must have close visual and audio acuity to perform an activity such as : preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures. Must meet all physical and psychological standards as required by the contract. Local travel or participation in shift work may be requested.

Salary : $28