IT Support Analyst

Construction Partners Inc., a publicly-traded highway infrastructure company, is seeking an IT Support Analyst to join the IT team. IT Support Analysts are responsible for providing technical support, assistance, and help with basic IT support and training for all end users. This position is also responsible for resolving issues promptly and keeping the users informed on the status of their open cases. End-user support will be provided by leveraging PC remote control software, telephone, video conferencing, email, etc. The Support Analyst team will work closely with all the other IT departments to resolve any IT issue.

Duties and Responsibilities

· First point of contact for troubleshooting IT issues

· Thoroughly document both issues and resolutions

· Monitor ticketing system and emails for issues submitted by end-users

· Maintain computer inventory

· PC setup and deployment for new and existing employees

· Setup, deploy, and support mobile devices

· Create and manage Active Directory accounts for end-users

· Assist with onboarding of new employees and off-boarding of exiting employees

· The front line in enforcing company security and usage policies

· Monitor and audit workstations to ensure that the OS, AV, and other software are up to date

Knowledge, Skills, and Abilities

· Strong computer, analytical, and people skills

· Experience and strong understanding of Microsoft operating systems; both server and workstation

· Understanding of Microsoft Office Suite

· Understanding of network infrastructure and concepts

Requirements

· Two-year degree in computer-related studies or certification equivalent

· Certifications are a plus, but equivalent and relevant education, experience, and training are acceptable

· Some travel required

· On-Call rotation with additional pay.

Construction Partners, Inc. is dedicated to the achievement of equality of opportunity for all its employees and applicants for employment without regard to race, color, religion, sex, marital status, age, national origin, disability, veteran status, or any other protected group status under federal, state, or local law. Construction Partners is an E-Verify Participant.

Job Type: Full-time

Pay: $46,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Ability to commute/relocate:

• Raleigh, NC 27607: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Required)
• IT: 1 year (Required)

Work Location: One location