What are the responsibilities and job description for the Information Technology Specialist position at Consultative Search Group?
A global manufacturer and distributor seek a Junior IT Support Specialist to join their team. The Junior IT Support Specialist plays a key role in supporting day‑to‑day technology operations across the organization. This role assists with helpdesk requests, participates in network‑related projects, and supports the administration of Microsoft 365 services. It’s an ideal position for someone early in their IT career who is eager to learn, grow, and contribute to a dynamic technical environment.
Key Responsibilities:
🖥️ Helpdesk & End‑User Support
- Provide first‑level technical support for hardware, software, and peripheral issues.
- Troubleshoot Windows workstations, printers, mobile devices, and common business applications.
- Log, track, and resolve support tickets in a timely manner.
- Assist users with password resets, account access, and basic troubleshooting.
- Set up new user accounts, devices, and workstations.
🌐 Network & Infrastructure Support
- Assist with basic network troubleshooting (LAN/WAN, Wi‑Fi, VPN).
- Support network upgrade or expansion projects under senior staff guidance.
- Help maintain network equipment such as switches, access points, and firewalls.
- Perform routine checks on network performance and connectivity.
☁️ Microsoft 365 Administration
- Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
- Assist with user provisioning, license assignments, and group management.
- Help troubleshoot email delivery issues and Teams/SharePoint access problems.
- Support data organization and permissions within SharePoint and OneDrive.
Qualifications Required:
- Basic understanding of Windows operating systems and common IT concepts.
- Familiarity with Microsoft 365 applications and cloud services.
- Foundational knowledge of networking (TCP/IP, DNS, DHCP).
- Strong problem‑solving skills and willingness to learn.
- Excellent communication and customer service mindset.
Many of our job openings can be viewed at https://jobs.crelate.com/portal/consultativesg
Salary : $25 - $40