What are the responsibilities and job description for the Service Desk Analyst position at Consulting Solutions LLC?
Job Description
Service Desk Analyst
Rock hill, SC. - Hybrid
Contract
1-3 years working experience in a Service Desk Role
A preferred. HDI HelpDesk Professional or ITIL Foundations Required
Skills Basic Network Administration Knowledge of hardware and software Protocol and OS Knowledge: Experience with Windows operating systems is required. Experience with IOS required Experience handling customer technical support calls. Ability to effectively explain technical information to people with less technical knowledge. Ability to troubleshoot and solve problems independently by effectively leveraging provided tools. At least 1-3 years’ experience in providing remote phone support.
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