IT Operations Specialist

What is Contentstack?

Contentstack is on a mission to deliver the world's best digital experiences through a fusion of cutting-edge content management, customer data, personalization and AI technology. Iconic brands, such as AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi and Walmart, depend on the platform to rise above the noise in today's crowded digital markets and gain their competitive edge.

Contentstack and its employees are dedicated to the customers and communities they serve. The company is recognized for its unmatched customer care and tradition of giving back globally through the Contentstack Cares program, including proud support of Pledge 1% and Girls Who Code.

Learn more at www.contentstack.com.

Who Are We?

At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let's go!

What Are We Looking For?

In this critical, cross-functional role, you will help with hands-on hardware/software support, asset management, integrate new technology/tools, and get to work with a fun, fast-paced, globally distributed team where your work has a meaningful impact on our business. Here is what you will be doing:

• Provision and administer 3rd party business applications/ tools (i.e. Google Workspace, Slack, Zoom, MS O365, OpenVPN, endpoint protection, etc.)
• Evaluate, respond to, and resolve requests for IT assistance from internal users experiencing problems with hardware, software, networking, and other technologies
• Maintain and document hardware and software inventory (asset management - Snipe IT), equipment credentials, and software configuration/installation settings
• Manage projects focused on streamlining and improving our IT operations, and leveraging AI agents to drive self-service and automation
• Collaborate with InfoSec team to assess IT security landscape and implement and oversee new tools and processes
• Manage A/V and networking equipment in our Contentstack Experience Center (CXC) facility
  
  

What Really Gets us Excited About You?

• 5 years of experience in IT support and management
• Experience supporting office infrastructure, including network, video conferencing, A/V, and general facilities management
• Experience working with Google Workspace, Slack, Zoom, Atlassian products (Jira, Confluence etc.,)
• Experience in managing meeting room hardware and software configuration (Zoom, display units, audio and video systems)
• Experience in managing networking devices (Switches, Firewalls, WiFi, etc.)
• Experience in devices / applications like Google Nest, Brivo (Access Controller) is a plus
• Experience supporting Windows, Mac, and Linux operating systems
• Experience working with endpoint security tools like Crowdstrike, and device management platforms like JumpCloud highly preferred.
• Excellent communication skills and hands-on technical support with little to no supervision
• Experience supporting a remote workforce environment
• Team player who thrives in a fast-paced environment where they may work on multiple areas throughout the day (Project Management, ServiceDesk support, etc.)
• Some travel is required
  
  

This role is on-site, five days a week at our office in Austin, Texas. Salary for this role ranges between $85,000-100,000 per year based on skillset and experience.

What Do We Offer?

Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the "challenge yourself" role where you learn something new every day, never stop growing, and have fun while you're doing it.

Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict "no a**hole policy" and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.

Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more!

One Team One Dream | This is one of our values, and it shows. We don't believe in artificial hierarchies. If you're part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it's a great time to be joining…

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