Business Analytics Consulting Director

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, check out our Candidate’s Guide. The Business Analytics Consulting Director plays a critical role in bridging the technical expertise of the data team with the operational expertise of such areas as Underwriting, Claims, Finance, etc… They help ensure the deep insights generated through sophisticated analytics translate into impact at scale within an organization. JOB DESCRIPTION: Essential Duties & Responsibilities: Consults with business leaders on identifying and prioritizing their business problems, based on which will create the highest value when solved. Conveys these business goals to the data professionals who will create the models and solutions. Ensures solutions produce insights the business can interpret and execute on, and ultimately, communicates the benefits of these insights to business users to drive adoption. Interprets model results and identifies potential model errors, such as overfitting. Directs analytics initiatives from ideation through production and adoption. Identifies opportunities to leverage new data solutions in support of analytics and reporting objectives. Collaborates with senior leadership, technical staff and subject matter advisors to understand business needs/issues, troubleshoot problems, conduct root cause analysis and develop cost effective resolutions for data anomalies. Extracts and prepares data for reporting use. Reporting Relationship Typically Reports to AVP or above Skills, Knowledge & Abilities Robust knowledge of core functions of an insurance company, general insurance and statistical, financial, and economic concepts, which may include a specialty area of the business Understands the key operational metrics of the business and their impact on profit and loss, revenue, customer retention, etc.. Strong interpersonal, communication, storytelling, and presentation skills. Effectively interacts with all levels of CNA’s internal and external business partners. Advanced analytical, critical thinking and problem solving skills to effectively resolve complex situations and issues. Advanced computing skills including, but not limited to, SQL (GCP Big Query a plus), Looker, Alteryx, Excel, etc. Solid project management, organization and planning skills with the ability to manage multiple projects effectively and lead teams. An entrepreneurial mind-set. High learning agility & early adopter. Embody enthusiasm, commitment, and business savvy to navigate the many technical, political, and organizational roadblocks that may emerge. Awareness of models available (e.g., deep learning versus logistic regression) and to what business problems they can be applied. Has an understanding of the life cycle of an analytics initiative and the common pitfalls. Education & Experience Master’s degree or equivalent work experience. Typically a minimum of eight years of related work experience. One or more data, insurance or functional certifications such as IIA, DMIP, LIMA, AIDM, CIDM, or CPA helpful but not required. Knowledge of statistical, regulatory and other National Association of Insurance Commissioners (NAIC) information will be required when dealing with external agencies. #LI-MF1 #LI-Hybrid CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com. At CNA, we are focused on success, individually and collectively. We pride ourselves on promoting a culture that challenges and engages people. We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect. Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business. These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success. Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work. CNA is committed to fostering a diverse and inclusive culture grounded in equity that supports our organization, clients, and communities by prioritizing talent and programs that represent our current environment and empower all employees and partners to be active allies and advocates for equality. Globally, our Employee Resource Groups — Advocacy for Visible & Invisible Disabilities (AVID), Asian Professionals for Excellence (APEX), Empowering Black Professionals (EBP), Generational Perspectives (GP), Organization of Hispanics and Latine Americanos (¡OHLA!), Pride, Women Impacting Leadership (WIL) and Veterans — make CNA, and our communities, even stronger. At CNA, we have a long standing commitment to the diverse communities in which we live and work. We actively make a difference for the greater good through partnerships, sustainability, initiatives, and working together for a better tomorrow. Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.