Operations Vendor Systems Analyst

Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Vendor Systems Analyst to support our Operations team.

The Operations Vendor Systems Analyst is responsible for supporting the goals of CFC’s Operations Department primarily in the creation, maintenance, testing, and implementation of system configurations in the various Fiserv platforms necessary to drive CFC’s core business as a provider of consumer credit cards.

This individual serves as the onsite subject matter expert for the Fiserv Optis credit processing system. They are also the liaison between CFC and Fiserv responsible for special projects with Fiserv, managing issues to resolution, and reporting to key CFC contacts on Fiserv’s performance and planned releases. 

***CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)***

Essential Functions:

• Serve as a point of contact for Incident reporting for day-to-day operational issues. Coordinating efforts toward remediation with Fiserv staff as needed.
• Meet weekly with Fiserv’s Account Executive to review open issues and projects to ensure CFC’s needs are addressed and remediated in a timely manner.
• Work across various internal departmental lines and with the Senior Analyst to ensure that CFC’s Fiserv system configuration needs are meeting current organizational needs.
• Monitor changes to the Federal Reserve Prime Rate, CFC Operational updates, Marketing initiatives, etc. and plan/execute Fiserv system updates as directed.
• Create and maintain Fiserv’s system configuration to ensure cardholder plastics are mailed according to regulatory requirements, and include the proper cardholder agreements, bank privacy policy documents and branded plastic based on the product offering.
• Create and maintain Fiserv’s system configuration for customer letters generated via the Fiserv Optis credit processing system on CFC’s behalf; ensuring that requirements such as regulatory footers, mini-Miranda verbiage, etc. are met.
• Manage the Fiserv system configuration for card carriers and statements when required.
• Monitor Fiserv’s performance in statement and letter mailing as related to contractual Service Level Agreements. Reporting results monthly to the Executive Team.
• Card Issuance processed via Fiserv CIU (Card Issuance Unit).
• Failed Cycle Code Non-Monetary transactions supporting remediation via the Back office.
• Consumables in storage at the Fiserv Embossing facility in Chesapeake, VA. These include all the items required to fulfill cardholder plastic packages, such as plastics, Cardholder Agreements, Mastercard Guide to Benefits pamphlets, Card Activation labels, and other inserts that may be necessary.
• Manage the catalog of test accounts in support of testing efforts in QA, IT, and external business partners.

The ideal candidate will have the following:

• Bachelor’s degree in a related field or equivalent work experience.

• Minimum of 3 years’ experience related to core credit card processing.
• Knowledge of Fiserv Credit Card processing including Optis, PCF, Decision Quest, and WebTrack.
• Excellent oral and written communications skills.
• Demonstrated ability to manage time and prioritize projects to meet deadlines.
• General knowledge of business operations, objectives, strategies, process, and information flow.
• Excellent critical thinking skills to help solve business problems and make decisions.

Why Continental Finance?

Continental Finance Company (“CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since the Company’s founding in 2005, CFC has prided itself on its corporate responsibility to customers in terms of a strong customer support program, fair treatment and responsible lending. With our success, we have also grown into an innovative financial tech company! With a state of the art consumer underwriting, marketing and servicing platform, we provide a variety of services to our consumers when other financial institutions will not accommodate them. We are proud to provide access to credit products and excellent services to consumers who are largely overlooked by traditional credit card issuers.

CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!

***CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)***