Customer Care Representative

Continental Plumbing Services in New Port Richey is looking for a reliable, ambitious, and confident Customer Care Representative; one who is self motivated and driven to succeed.
We are seeking to work with an individual who is receptive and willing to grow in a role that we deem irreplaceable in the service industry.

This role will be in office only.

Full Time or Part Time available
Monday-Friday

Our company is family-oriented, we believe in work/life balance. If you’re an ambitious, confident Customer Care Representative and you're ready for change then we are ready for you!

NOTE: MUST HAVE AT LEAST 1 YEAR ON-THE-PHONE CUSTOMER SERVICE EXPERIENCE. SERVICE TITAN EXPERIENCE IS A PRIORITY (BUT NOT REQUIRED).

• Answers incoming calls, emails, and text messages/chats.
• Assists existing commercial and residential customers in booking service requests.
• Establishes customer accounts by documenting location, billing address, contact information, and other required information. Communicates concise and accurate information.
• Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
• Averages answering approximately 20-80 inbound calls per day.
• Averages answering calls in fewer than 10 seconds.
• Establishes understanding of customer needs, issues, and requests through active listening.
• Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.
• Ensures customer satisfaction through Happy Calls.
• Uses problem solving skills to work through an issue a customer may have. Utilizing notes, appropriate softwares, etc.

Expectations:

• Excellent communication skills
• Reliable; on time
• Receptive to feedback and coaching. We want everyone to be open to growth.
• Honest and Trustworthy. We treat everyone with dignity.
• Excellent problem solving skills
• Self Starter work ethic

Please do NOT continuously call or come into the office unless we specifically call you or ask you to come in for an interview. We will review applications daily.

Job Types: Part-time, Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 1 year
• 2 years

Shift:

• 4 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• New Port Richey, FL 34653 (Required)

Ability to Relocate:

• New Port Richey, FL 34653: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17