What are the responsibilities and job description for the Bilingual Customer Service position at Continuum Global Solutions?
A company is looking for a Spanish Bilingual Healthcare Customer Service Representative.Key ResponsibilitiesActively listen to customers to understand their concerns and build rapportProvide essential information regarding access to care, benefits, and member coverageGuide callers through troubleshooting and navigating self-service optionsRequired Qualifications and EducationHigh school diploma or equivalentMinimum of 1 year of previous call center experienceBilingual in English and SpanishExperience with Medicare and / or Medicaid is a plusMust be 18 years or older