What are the responsibilities and job description for the Bilingual Spanish Customer Service position at Continuum Global Solutions?
A company is looking for a Bilingual Healthcare Customer Service Representative who will support inbound calls from US-based members / providers regarding health-related inquiries.Key ResponsibilitiesAnswer inbound calls in both English and Spanish, addressing healthcare benefit questions and concernsActively listen to customers to build rapport and provide essential information regarding access to care and benefitsUtilize knowledge systems to research customer inquiries while ensuring compliance with documented processesRequired QualificationsMust be 18 years or older and possess a high school diploma or equivalentFluency in both English and Spanish is requiredMinimum of 1 year of experience in a health plan call center environmentExperience with Medicare and / or Medicaid is a plusMust have high computer proficiency and the ability to navigate multiple applications efficiently