Customer Service Representative - John C Tune Airport

Contour Airlines is a long-established aviation services company with diverse capabilities. At Contour Airlines, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.

Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Contour Airlines understands that some applicants may need reasonable accommodations. Please contact the Human Resources Department athr@flycontour.comto discuss any specific needs that you may have.

Contour Airlines rapid growth has created exciting employment opportunities. We invite you to become part of the family.

Summary of Essential Duties:

• Making rental car reservations and completing rental car reservation forms.
• Using the Total Aviation POS and concierge properly and to its maximum capability.
• Driving customer and rental cars.
• Making hotel reservations.
• Taking and submitting catering orders.
• Scheduling aircraft departure and arrivals.
• Receiving fuel orders.
• Filling out fuel and service orders.
• Receiving, recording, and relaying aircraft departure information and dispatching to the Line Service Technicians.
• Dispatching Line Service Technicians and giving inbound aircraft airport advisories, using two-way radio operations.
• The general cleaning of the facility, as well as keeping lobby area neat and tidy.
• Cleaning and filling of aircraft coffee pots.
• Filling and transporting bags of ice.
• Other duties assigned by management.

• Be at least 18 years of age.
• Must have a valid driver license and good driving record.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, and Outlook.
• Able to pass a required 10-year work history review and submit to criminal history records check.
• Must understand, read, and write English. Ability to understand, read, and write Spanish is preferred but not required.
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership, interpersonal and organizational skills.
• Must have well-developed people skills and ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others
• Excellent interpersonal skills.
• Ability to manage multiple complex projects simultaneously
• Excellent communication skills both written and verbal delivered with tact and professionalism.
• Ability to work independently and as part of a team
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.
• Able to work nights, weekends, holidays, and varying schedules.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change