What are the responsibilities and job description for the Collections Specialist position at Contract Callers, Inc.?
Collections Specialist
Pay: Up to $14.00/hour with Unlimited Bonus Opportunity (Plus $500 hiring bonus) Paid Training!!
Schedule: Flexible day and afternoon schedules available (Monday – Saturday)
Job Type: Full Time and Part Time positions available
Location: Augusta, GA
Work Location:
- This is an in-office position
- This position has opportunity to move to a remote and/or hybrid position based on production and performance
Come join our team!
About the position:
As a representative at Contract Callers, you will be responsible for contacting consumers to negotiate payment arrangements, schedule appointments, and provide exceptional customer services for our client and their customers.
Essential Duties and Responsibilities:
- Represent company with professional and ethical work standards consistent with the mission of the company
- Show a strong eagerness to learn, grow, and partner with consumers and teammates for positive outcomes to all situations
- Negotiate terms and methods when right party is reached. The negotiation process often requires reviewing the account information in database, and/or asking probing questions of the consumer to better understand potential objections to payment
- Overcome objections and suggest money sources for debt payment
- Leave messages with consumers informing them of contact points
- Execute verbal skip tracing procedures when non-right party is reached. This includes asking for home address, home telephone number, and place of employment
- Update the customer record with new information, record the call result or disposition, as well as any relevant notes about the call via the menu or narrative section of the system
- Utilize payment options (credit cards, checks, etc.) and secure information so that administrative services can process
- Negotiate payment arrangements based on income and circumstances
- May advise management regarding collection strategy effectiveness for various portfolios
- Adheres to all FDCPA, FCRA and applicable laws
- Perform duties as assigned
Qualifications:
- Demonstrated ability to communicate clearly, utilizing proper grammar and telephone etiquette, with customers and coworkers
- Ability to pass a background check and 5-panel drug screen prior to employment
Benefits:
We value our team and offer great benefits including:
- We provide paid training
- We provide further development opportunities to encourage and create growth from within
- We offer an amazing health, dental, vision, and life insurance program with a significant company contribution for the employee
- We have a generous vacation and sick leave policy that grows with your tenure
- We offer significant bonus opportunities
- We celebrate diversity in the workplace
- We have a discounted store to assist our employees with important purchases
Company Website: https://www.contractcallers.com/
Contract Callers in an Equal Opportunity Employer
Salary : $14
