E&I Technician

Reports to: Manager, Office Administration

Location: Various

Job Brief:

The Service Administrator will support and provide assistance to Field Technicians by ensuring job tickets are accurate and submitted in a timely fashion for billing.

Duties & Responsibilities:

· Process daily field tickets in enterprise resource planning (ERP) software system (IFS).

· Monitor Work in Progress (WIP) orders that are waiting for approvals, provide weekly reporting to WIP managers and refers accounts with issues to branch management, Warehousing Manager and / or Office Manager as applicable.

· Acquire necessary approvals for field tickets and ensure all customer approved related coding is accurate and coordinated to the correct job.

· Create an invoice for approved tickets and confirm accuracy of information.

· Work with branch managers and estimators for cost management.

· Liasson and communicate with technicians to resolve any field ticket discrepancies.

· Ensure job billings are accurate and timely.

· Support technician accountability with appropriate manager.

· Work with purchasing / warehouse staff to reconcile material or inventory discrepancies.

· Prepares any necessary spreadsheets and provide administrative assistance as required.

· Participate in the Control Tech Safety program, including maintenance of safety training compliance and attendance at monthly safety meetings.

· Other duties as assigned.

Required Skills & Abilities:

· Strong written and verbal competencies.

· Good communication skills, approachable and professional.

· Good analytical skills with the ability to problem solve.

· Ability to work with a variety of people both internal and external to the organization.

· Good customer service skills and a proactive approach to solving customer issues.

· Other duties as required.

Qualifications:

· Previous work experience in Service Administration and Office Administration.

· Familiarity with Oil and Gas service industry, specifically Electrical and Instrumentation trades is an asset.

· Experience working with accounting and/or enterprise resource planning (IFS) software is an asset.

· Working experience with Microsoft Office applications (Outlook, Word, Excel)

· Ability to work under pressure while displaying a polite and tactful manner to fellow employees and clients.

Education:

· High School Diploma or equivalent.

Self Management Behaviors (expected of all people in the Control Tech family):

· Self Awareness; Recognizes impact on others, knows strengths and limitations, sense of self worth and confidence.

· Self Control; Disruptive emotions and impulses are in check, maintains consistency with core values.

· Maintains Motivation; Strives to learn, to improve and to be successful.

· Listening and Speaking Respectfully; Listens generously - clarifies meaning and intent, speaks straight and respectfully.

· Collaborator; Works effectively on teams with a wide variety of people, resolves conflict directly and productively, contributes to the success of others.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Overnight shift
• Weekends as needed

Ability to commute/relocate:

• Midland, TX: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $44,800 - $56,800