What are the responsibilities and job description for the Dispatch and Outreach Coordinator position at Controlling Systems?
Benefits:
The Service Dispatcher, under the supervision of the Office Manager, plays a crucial role in supporting the administrative and operational aspects of the Service Department.
Position Overview:
As the Dispatch and Outreach Coordinator, you'll work under the Office Manager to ensure the smooth operation and profitability of the Service Department while aligning with the company's strategic goals.
Responsibilities:
- Spiffs, Rewards, & Employee Contests
- Competitive Compensation
- Paid Vacation
- 401(k)
- Bonus based on performance
- Health insurance
- Training & development
- Dental insurance
- Opportunity for advancement
- Vision insurance
The Service Dispatcher, under the supervision of the Office Manager, plays a crucial role in supporting the administrative and operational aspects of the Service Department.
Position Overview:
As the Dispatch and Outreach Coordinator, you'll work under the Office Manager to ensure the smooth operation and profitability of the Service Department while aligning with the company's strategic goals.
Responsibilities:
- Assist the Office Manager in planning, organizing, and coordinating departmental resources and objectives.
- Assist the Marketing Manager with all marketing tasks.
- Schedule service jobs considering the complexity of the task and the capabilities of available technicians.
- Train field technicians in customer service, non-technical procedures, and sales and marketing techniques.
- Collaborate with Department Managers to support the Service Department's goals.
- Assist in resolving customer complaints and reporting incidents to the Office Manager.
- Perform additional tasks as assigned by the Office Manager.
- Proven supervisory experience in customer service, preferably in HVACR contracting or building services.
- Negotiation skills to secure timely receipt of materials at competitive prices.
- Strong oral and written communication skills, including the ability to interact with diverse customer groups, HVACR personnel, suppliers, and the hearing impaired.
- Basic knowledge of HVACR technology and terminology.
- Sales skills to sell service jobs and contracts in writing, and over the phone.
- Understanding of relevant federal, state, and local regulations in the HVACR industry.
- Capacity to assist technicians with after-hours service calls.
- Valid state driver's license.