Patient Service Representative

Job Title: Patient Service Representative

At ConvenientMD we’re on a mission to make good health more convenient for all - working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and driven to learn from one another.

The Patient Service Representative is responsible for creating a welcoming home like environment; an impeccable telephonic patient experience; ensuring medical records are received, uploaded and extracted to individual patient charts; and any administrative support needed.

The Patient Service Representative must be eager to learn, customer-service driven, a self-starter, engaging with patients, staff and vendors. ConvenientMD Primary Care is a fast paced environment and evolving and as a startup business model. It is essential to ConvenientMD Primary Care, that the Patient Service Representative can present the willingness to be flexible and create resolutions while supporting business efforts and solutions where and when needed.

Job Responsibilities:

1. Customer Service & Value Based Care:

• Creates a warm and welcoming experience for patients. Establishes professional relationships with patients and staff.

• Educates patient of the primary care value based care model and shared responsibility.

• Manages all in-bound calls, out-bound calls and scheduling of appointments.

• Register patients by gathering necessary information from patient to build a new and or updated patient account in the Electronic Medical Record.

• Provides back up support to the Patient Advocate team as needed.

• Team player with the Population Health staff by volunteering to help where needed.

2. Managing Administrative Duties:

• Perform various administrative duties such as photocopying forms, creating reports, faxing or mailing forms to patients, providers, filing charts and maintaining patient trackers.

• Has working knowledge of EMR and is able to schedule or cancel appointments; add telephone notes to document patient encounters and task MA’s and other team member’s as needed.

• Continuous learning and development of EMR and how to better support patient care and clinic staff.

3. Medical Records:

• Ensures patients have medical records in their medical chart and request records from previous provider group/s.

• Electronically records, tracks, files incoming medical records.

• Able to supports MA’s and Population Health team in obtaining medical records as needed.

Qualifications:

1. Skilled in all of Microsoft Office Suite.

2. High school diploma or equivalent is required.

3. Ability to work in a fast-paced environment and effectively learn new knowledge and skills.

4. Customer service or call center experience preferred.

Physical Requirements:

1. Requires the ability to stand and sit for hours at a time. Some bending and stooping is required.

2. Must be able to use manual dexterity in relation to clinical requirements.

3. Must be able to lift up to 50lbs.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.

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